As always, Bailey’s did a great job. Techs were polite, professional and efficient. They and dispatch communicated with me before and on the day of my appt. The full report they send as part of their yearly check helps me feel confident we won’t have problems when we start the first cold season fire.
The two technicians that came to my house were on time, super friendly, and very professional. They gave me photographs of their work before and after, and I was very impressed. This is the first time they’ve come to my house, and I just called Bailey’s to schedule this service annually. I highly recommend them. They are a bit more pricey than other places but the care and attention is worth it.
They responded very promptly to my service request. Matthew was running a few minutes late but I was notified and kept informed. They completed the service, all the while being considerate about my pets and my home! Left everything clean and lovely! The report and photos were complete and professional. I appreciate that he took time to review it with me and asked often if I had any questions. I was then emailed the report for my records. Great Customer Service seems to be harder and harder to find but definitely get that here! I’ll never call another chimney service company!!!
Pat came to clean the fireplace and chimney of our house in Angel Fire. They were actually early to the appointment, called in advance to ask if it’s ok to be early. Everything was fine professionally and explained with great detail. I would highly recommend this service.
Bailey's Chimney Cleaning was responsive and on time, which is not something you experience very often in the Taos area. The technicians were very courteous and professional, and they left both areas they worked in clean. Showed us the before and after pictures and made sure we were satisfied before leaving. Job well done, and we will use them every year for our chimney cleaning needs!
Bailey’s techs, Matt and Ricardo, gave us premier service with excellent results. Our issue was a partially blocked dryer vent that ran to the roof. Matt and Ricardo worked efficiently to blow the vent clean but realized some blockage remained. Matt discovered the problem was an offset of the vent requiring a “scrubbing” to release the final debris. Their tenacity to resolve our problem not only save us drying time, drying gas expense, and dryer wear and tear, but may well have also prevented a fire. So yes, five stars for service, for above and beyond commitment to resolving a customer’s problem with thought, concern, and respect.
This is the second time I've used Bailey's and I can see why you have to book way in advance, they're the best. Punctual (actually, arrived early, yay!), efficient service, appointment reminders, friendly and knowledgeable technicians, left a very clean fireplace and surrounding area and I felt confident in the service I received. I would give them more than 5 stars if I could.
We were so happy with our service from Bailey’s Chimney this morning! Pat and his coworker (I wish I had gotten your name) were so helpful in answering all of our questions about wood stove safety and dryer vent installation. They were thorough, professional, and very knowledgable. Thank you for all of your help! We look forward to doing more business with you in the future.
We would never use anyone else. They are the best, so thorough and professional. We recently had three old chimneys refurbished and their expert and considerate technicians did a wonderful and efficient job.
The guys did a great job of cleaning and giving us a detailed report with photos and a very good explanation and advice about what repairs might be needed to get the chimneys in tip top shape. They were very friendly and professional, on time, and very hard working while they were here. They did a good job with the cleaning, and we will use them again in the future and refer friends who need some fireplace work.
Highly recommended. We've used this business for several years and have received consistently excellent service. The cleaners are professional, thorough, on time and if running late, they let you know. They work so that the house and fireplace area stay clean throughout the process. The cleaners also take before/after photos to show exactly what they did and they identify any additional problems that need attending to. They cleaned the drier vent as well, which they do as a courtesy. Great business--thank you!
Excellent performance with kind thoughtful and intelligent technicians. On time, communication was great, post cleaning compliance orientation was comprehensive.Price was extremely reasonable considering the quality of work and professionalism.Thank you for your service.
Bailey's installed a wood burning insert in our existing kiva fireplace and I could not be more grateful because now we have heat! It was not an easy job and it became harder the more it progressed -- I know because they showed me pictures every step of the way. I will briefly list some of the issues, but if anyone wants more detail, Doreenda can give you my contact info. Pat is a creative problem solver who put our safety first and knew the current safety codes inside and out. Rob, Gabe, Marshall and Pat were all a pleasure to have around - friendly, respectful of our home, knowledgeable, hard hard workers and stress absorbers. I felt, if anyone could handle the challenges of our job, they could and they would. Challenges included multiple hard angle turns in our chimney, electrical wires in the chimney, combustible material at the top of the chimney...and more. Most of these weren't known because they were covered under existing plaster, brick and adobe. Some people say... "well, that's northern New Mexico architecture" but we say, can't we be warm, too?? The work took quite a while from the first point of contact to completion (maybe almost 5 months!) but that includes a few months before they could even come out to see if the project was viable. They are busy for a reason. We love them, we appreciate them all, and we are warm. Thank you, Bailey's! Tomorrow, I'm going to schedule my cleaning for next year. I want to be on their list!!read more
I've used this company for years for my chimney cleaning and they are always very professional. They do a great job and leave no trace of them being there. Will continue to have them do my chimney to make sure it's clean and safe.
I received a text that Matthew and his assistant were on their way to our home and they arrived on time. We were not home at the time and had set up everything so that they had access to our home to perform a level 2 cleaning and inspection of our fireplace. they left our place very clean and secure. I highly recommend Bailey's!!
I highly recommend Bailey's Chimney Cleaning & Repair. Doreenda was very knowledgeable in helping us replace our existing stove for a new Kuma insert. Gilbert and his assistant's were very friendly and professional. They were also very knowledgeable. The installation went seamlessly. We have not started a fire in the insert yet, but are looking forward to a warm and toasty winter.
Pat and his assistant arrived after texting ahead that they would be a few minutes late. Very polite!! VERY professional from beginning to end!! Complicated vent piping made the job a challenge, but was handled with ease. Dryer vent hadnt been cleaned in 2 years and definitely needed attention. Baileys is a GREAT Company, and a real pleasure to work with!! Highly recommend their services!!
They called to come early. Never had that happen before. Anyways, they couldn't have been more professional in approach and work.Ended with a full discussion of what they proposed for repairs, allowing me to ask questions and then request a bid. No pressure at all. definitely recommend
I have been with Baileys since I moved back to Santa Fe in 2016. found their ad in a google search. Best search I have ever done. This company is absolutely the best! Matt and Ricardo came out yesterday and did a great job. Courteous, friendly and professional, they not only did a thorough cleaning job, but inspected everything and gave me a briefing with photos on my wood stove and fireplace. A customer just cannot ask for more. Do not hesitate to call Bailey's if you want the best service out there.
