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TESTIMONIALS

Bailey's Chimney Overall Rating
Excellent
4.9
Based on 389 reviews
Baileys just completed our annual stove cleaning and inspection. Gabe and Devan did an excellent job, were professional, thorough, and cleaned up after. I had a question on the stove that Gabe didn’t know the answer so he called the manufacture and got the info I was looking for. Nice touch Gabe. I like that they provide a written report with photos.They’re a bit pricey but provide excellent service.
Every visit with Bailey's is efficient and done properly! Their technicians are very friendly and knowledgeable, and I appreciate that they work diligently to make sure that they keep their work areas clean. Keep up the good work, guys!
We have used Bailey’s for a few years now - annual chimney cleaning, converting old kiva to stove & chimney pipe replacement of older stove. Excellent work & leave home cleaner than it was. Reliable, great communication & very pleasant people to work with. Shout out to Matthew M. & his assistant. Above compliments to them & others from previous years.
Used Bailey's because we got a discount from the Home show.When I made the appointment I was told honestly that "we aren't the cheapest" but it included an inspection. I am so glad I stuck with them. It turns out that our fireplace insert is irreparably damaged and, although the technician said it was our choice if we wanted to continue to use it, it might not be safe. He showed me photos of the damage and we looked up into the flue to visually see it. He was honest about the cost of replacing and went over the options with me with ballpark estimates. I don't think we will replace it, but, if we do, I will definitely call Bailey's first.
Highly recommended. The technician, Matthew, was fantastic! Personable, professional and efficient. He inspected and cleaned our dryer vent--probably saving us a lot of money and energy in the future.
The technician, Matthew, was competent and personable. I had called Bailey’s to clean out the vent to my clothes dryer, but Matthew, after checking the vent, told me that a cleaning was not needed. I appreciated the honesty. Another plus was that I did not have to wait long for an appointment.
The whole crew at Bailey's are great. When I initially called they were able to schedule me and then notified me of a cancellation and my appointment was moved up. The technicians who arrived were friendly and professional and took my rambling and concerns in stride. The cleaning and inspection itself took about 20 minutes and afterward we talked at length about the aspects of our wood stove and what it meant for the health of the unit as a whole. He showed me the pictures of inside and the parts that were reason for concern. Their report is succinct and clear.Would definitely use them again!
Chimney crew arrived on time. Set up immediately and got to cleaning the chimney and fire box. Good explainations and photos where provided to show before and after conditions. Crew left the work area clean once they were done. Crew provided great recommendations on maintaining the fireplace. Overall.. great experience.... great service!!!
One of the very BEST service experiences I have ever had with a Northern NM business! My service crew were prompt, polite, professional, thorough, and cheerful! They are also highly skilled! I am grateful to have benefited from this informative and positive morning spent with Gabriel and his professional, courteous crew! Don’t hesitate to call Bailey’s! Top Knotch!
Response from the owner: Thanks Ike for your excellent review, and for your business! We really appreciate it.
When we used our wood stove for the 1st time late fall there definitely was a problem. We called Bailey's and they worked us in even though it was not easy for them. The 2 young men that did the job were on time (they called us 10min out), efficient, pleasant and informative. They did a pretty good job at keeping all as clean as possible. We have used Bailey's before. We certainly will use them again and I highly recommend them !
Matthew and Devon recently demo'd and rebuilt my smoke chamber, flue, damper, and chimney cap. They are both great guys, personable, friendly, and highly skilled professionals. They took great care to protect our floors and living room and did an excellent job of controlling dust and debris. Showed up on time, communicated well, kept the project on schedule and on budget. Can't ask for more than that. I've found Bailey's to be one of the top home improvement and maintenance companies in the NNM area.
We had a new Kuma wood stove installed to replace our old one - and a new chimney. From Doreenda and Yolanda in the office, to Gabe and Rob who did the removal and installation, we couldn't ask for better service and all our questions were answered. Looking forward to further utilizing the services of this company going forward. Thanks to all!
Arrived on time, polite crew introduced themselves and offered to answer all questions, covered outside of the fireplace to ensure no dirt or damage, and did a thorough cleaning and inspection for the pre-arranged price. They photographed and filmed dangerous cracks inside our 35-year-old chimney and explained the repairs needed without pushing their own repair service, welcoming us to get other bids. Very professional. Highly recommended.
We had an excellent experience with Bailey's yesterday. Both the young gentlemen who came to inspect and service our wood stove were very professional and courteous. They took the time to explain what they were doing and what their inspection discovered. They were also able to clean our dryer vent which was clogged with lint, something we didn't realize. It's very refreshing to have such competent and friendly folks doing a great job.
Great professional, clean and organized service by Pat and Gab. Pat was patient with me in explaining all aspect of needs for my kiva fireplace. I learned a lot about the construction and function of chimneys too. They even were super great in dealing with socialization of my pup. Thanks!
Outstanding service. Appreciated the confirmation and communication about my appointment. Arrived early with prior notification and my permission. Both technicians did an excellent job cleaning my dryer vent. They explained a possible issue with the venting as well. I will certainly use them again!
Matt & Devin serviced my Wood stove this year. As always, they did an excellent cleaning job. Super friendly & informative. They actually showed up earlier than expected, and were done very quickly. They cleaned the window and completely vacumned the wood stove. As usual, they cleaned up after themselves and left No Mess behind. I'm already scheduled for a cleaning next year. I high recommended this company to service your wood stove. Thanks Again!!
Response from the owner: Orlinda, we are happy to hear that you are already on the schedule for next year. Thank you for this review! We appreciate customers like you.
The whole experience was very positive from the initial phone call to the guys who came out to inspect and clean my fireplace. Everybody was friendly, knowledgeable, and professional. Thank you for your great customer service.
2 techs came to our home to clean the chimney. We've had them before and were happy with the service we received. This time we were equally pleased. They were on time, got straight to work and cleaned up. They showed me pics of the cleaned chimney. They also checked the dryer vent. We will use them again.
I met two of the technicians when my downstairs neighbor was having her dryer vent cleaned. They were so friendly that I immediately went home and booked my own appointment. They are so knowledgable, professional, and nice! They were also very mindful of keeping the work area clean and free of damage. I wish every service provider was like them! The receptionists were also extremely friendly and helpful when booking the appointment. Highly recommend.
They have done routine maintenance on our fire place for many years. Always does a great job and never ever made a mess. Last year relined the fireplace, adde a couple of feet to the chimney and now NO smoke even on a windy day. Highly recommend
Can't say enough good things about Mathew and his team. This was our third year having them service our wood stove which, as our primary source of heat, gets a lot of use in the winter months here in the foothills of Southern Colorado. They are prompt, knowledgeable, conscientious, and leave virtually no trace. We have already scheduled with them for next year. Highly recommended.
Response from the owner: Wow. Thank you for this review, Susan. Also, we want to thank you for being such a loyal customer. We look forward to servicing you next year. Enjoy the last part of summer, winter is around the corner. Stay warm.
We had two chimneys and dryer ducts cleaned. The technicians were professional; they did a great job cleaning the chimneys and dryer ducts. Proper safety precautions were taken. The status of the chimneys were described clearly afterwards and photos of the cleaned flues were shown and later provided in the reports. Excellent work and very professional behavior!
Response from the owner: Nancy, we appreciate you giving us and our readers your honest thoughts on the service we provided. Thank you for giving us a call and giving us those 5 stars. Enjoy the last bit of warm weather we have. Winter is around the corner.
We have used Baileys Chimney from their beginning when we lived in Arroyo Seco. Now in Eldorado they continue to be first class: efficient, professional, neat and clean, friendly, and informative. Definitely worthy of our recommendation.
Response from the owner: Your recommendation means more than you will know, Dave. We appreciate you writing this review, and giving others your honest thoughts. We strive to be as consistent as possible in all that you mentioned. We hope you continue to stay satisfied with our service. Winter is around the corner. Stay warm!
We have had two chimneys repaired and restored by Bailey's, and had chimney cleanings. On each occasion, the installers were professional, did a great job cleaning up, and carefully explained everything. Reports included photos.
Response from the owner: Shelley, thank you! Our installers are some of the best. We appreciate you trusting us to service you. We hope to continue leaving you with the same service and better!
This was my first experience with hiring a dryer vent cleaner and I was very impressed. It was easy to call for an appointment, Matthew showed up early after texting to let me know and he took before and after photos of my vent! Adding this to my yearly house upkeep routine!
Bailey's Chimney Cleaning was responsive and on time, which is not something you experience very often in the Taos area. The technicians were very courteous and professional, and they left both areas they worked in clean. Showed us the before and after pictures and made sure we were satisfied before leaving. Job well done, and we will use them every year for our chimney cleaning needs!
Response from the owner: Bill, thank you for giving us this review!
We would never use anyone else. They are the best, so thorough and professional. We recently had three old chimneys refurbished and their expert and considerate technicians did a wonderful and efficient job.
Response from the owner: Wow! Celia, this review means so much to us. We are forever grateful for the customers that we have. Thank you for being one of them. Also, we appreciate the fact that you gave us the highest rating a business could receive on google.
The guys did a great job of cleaning and giving us a detailed report with photos and a very good explanation and advice about what repairs might be needed to get the chimneys in tip top shape. They were very friendly and professional, on time, and very hard working while they were here. They did a good job with the cleaning, and we will use them again in the future and refer friends who need some fireplace work.
Response from the owner: Bette, we value this review. Thank you for being detailed. Also, we are glad to hear that you will be referring us. Stay warm.
Highly recommended. We've used this business for several years and have received consistently excellent service. The cleaners are professional, thorough, on time and if running late, they let you know. They work so that the house and fireplace area stay clean throughout the process. The cleaners also take before/after photos to show exactly what they did and they identify any additional problems that need attending to. They cleaned the drier vent as well, which they do as a courtesy. Great business--thank you!
Response from the owner: Kristine, thank you for being a long standing customer of ours. We appreciate you giving us this review.
Excellent performance with kind thoughtful and intelligent technicians. On time, communication was great, post cleaning compliance orientation was comprehensive.Price was extremely reasonable considering the quality of work and professionalism.Thank you for your service.
Response from the owner: Joel, thank you for your thorough review. We appreciate the five-stars as well.
I've used this company for years for my chimney cleaning and they are always very professional. They do a great job and leave no trace of them being there. Will continue to have them do my chimney to make sure it's clean and safe.
Response from the owner: Greg, we are thankful that you continue to trust us over the years. We appreciate you giving us this review. It means a lot to us.
I received a text that Matthew and his assistant were on their way to our home and they arrived on time. We were not home at the time and had set up everything so that they had access to our home to perform a level 2 cleaning and inspection of our fireplace. they left our place very clean and secure. I highly recommend Bailey's!!
Response from the owner: Thank you for sharing this review, Victor. We are grateful that you were happy with the service that we provided.
I highly recommend Bailey's Chimney Cleaning & Repair. Doreenda was very knowledgeable in helping us replace our existing stove for a new Kuma insert. Gilbert and his assistant's were very friendly and professional. They were also very knowledgeable. The installation went seamlessly. We have not started a fire in the insert yet, but are looking forward to a warm and toasty winter.
Response from the owner: Thank you, Brian. This is such an awesome review. We strive to educate not just our field team, but our office staff. We appreciate you taking time to jot down your thoughts and give others a glimpse into the service that we provide. Stay warm!
Pat and his assistant arrived after texting ahead that they would be a few minutes late. Very polite!! VERY professional from beginning to end!! Complicated vent piping made the job a challenge, but was handled with ease. Dryer vent hadnt been cleaned in 2 years and definitely needed attention. Baileys is a GREAT Company, and a real pleasure to work with!! Highly recommend their services!!
Response from the owner: Hello Chris, we do our best to be on time. Sometimes we run early and sometimes (but rarely) we run late. We are glad to hear that you were happy with the service we provided you with. Thank you for this review. And thank you for giving us those five-stars. We appreciate customers like you!
They called to come early. Never had that happen before. Anyways, they couldn't have been more professional in approach and work.Ended with a full discussion of what they proposed for repairs, allowing me to ask questions and then request a bid. No pressure at all. definitely recommend
Response from the owner: David, we are glad to hear that running early wasn't a problem for you. We do our best to be on time. Sometimes we run early. Thank you for allowing us to service you. And thank you for this wonderful review. We appreciate you giving us five-stars.
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Baileys Chimney Service Trust Symbols
2024 Bailey's Chimney Cleaning and Repair
1470 Paseo Del Pueblo Norte (Unit #2) El Prado, NM 87529
Santa Fe (505) 988-2771 · Taos (575) 770-7769 · office@baileyschimney.com
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