TESTIMONIALS_TITLE

Positive: Professionalism, Punctuality
The service crew went about their work efficiently. They kept me informed and shared photos of the work before and after service. Follow-up repair is needed and the scope of that work was thoroughly explained. It was not rushed and all my questions were clearly answered. The repair work has been scheduled and wil provide me with a baseline of proper maintenance when it is time to sell my house.
Response from the owner
Jeff,
Thank you for your business. Part of our mission is to add value to your home by getting your fireplace/chimney in perfect condition for optimal performance and maximum safety. You obviously are very aware of the value we add to your home when we do our work. We are chimney sweeps but we do more than just sweep chimneys!
Did you know that you can save $60 on your annual chimney service if you forward schedule your appointment to take place during the months of April, May, June or July?
Call the office at 505-988-2771 and let them know you’d like to forward schedule your chimney cleaning to save $60.
Warm Regards,
Justin Bailey
Jeff
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Very professional.. Prompt, no waiting. Pat, Jarod & Izzy arrived at the scheduled time. Explained what was going to be done & pointed out potential areas of concern when they finished. Took extra precautions because of Covit-19. Left everything CLEAN when they left. I will definitely use this service again & recommend this company to others. Thank You.
Response from the owner
Orlinda, thank you for your review! For wood stove sales and installations, chimney and dryer vent service, or kiva fireplace restorations, you can count on us. We are proud to be your chimney sweep.
-Justin Bailey
Orlinda
Positive: Professionalism, Punctuality, Quality, Responsiveness
JD and Alex explained everything they would do and were very thorough. They were on time and dedicated to their work. I highly recommend Bailey’s for Chimney cleaning and cleaning your dryer vent at the same time.
Response from the owner
Susan, we are proud to have JD on our team. He adds enormous value to our business and to our client’s lives with his clear communication skills, constant innovations of our processes, and his attention to detail.
Clearly you recognize the value of quality when it comes to your home and your safety.
Thanks for your five star review! Did you know that if you forward schedule your chimney cleaning for an appointment in the spring or summer you save $60 on your chimney cleaning? Call the office at 575-988-2771 and let them know you’d like to FORWARD SCHEDULE you appointment, to save $60 on your next appointment. We appreciate your business and look forward to serving you for many years to come.
Kindly,
Justin Bailey
Susan
Pat was early, which is unheard of for most contractors in New Mexico! He was professional, respectful and careful to make sure I understood all of the information and recommendations he made. I highly recommend Bailey’s. Everyone from the office to the techs were incredible! Thank you!!
Response from the owner
Hillary,
We are very proud that Pat has been on our team for the last five years. He has grown from his first role at Bailey’s as office assistant to become our top performer in the field.
Thanks for your five star review! Did you know that if you forward schedule your chimney cleaning for an appointment in the spring or summer you save $60 on your chimney cleaning? Call the office at 575-988-2771 and let them know you’d like to FORWARD SCHEDULE you appointment, to save $60 on your next appointment. We appreciate your business and look forward to serving you for many years to come.
Kindly,
Justin Bailey
Ms. McPartlon

Baileys is the best! J.D. is our usual technician and he is thorough and knowledgeable! The office staff is really helpful and kind. We wouldn’t think of using anyone else!

Vikki

This is such a very professional group of folks. This is the second time I have used their services, first for chimney cleaning at a Clients home and then a Dryer Vent Cleaning at my own house. My dryer vent was quite clogged to the extent lint was blowing back into my laundry room. Turns out the vent was not only clogged but no longer even attached. One of the guys got into my crawl space to reattach the vent. They really know what they are doing and I highly recommend them.

Mary

Love how neat, organized, prepared your business! Will always recommend you and will always call you if needed!! Great business and workers and knowledgeable!! The most professional !

Steve H.

In Santa Fe it is hard to find professional professionals. You guys stand out as being well above average here.

Anna H.

JD and Nate were clean, neat, and professional. Answered all questions. Very glad we’ve found your service!

Steve G.

Very timely, efficient and knowledgeable company. I would highly recommend Bailey’s Chimney!

Colin Gordon

Great crew who worked hard to ensure everything was done right.

Christopher J.

Help me learn what I did not know about my fireplace and hope to have them back. Really thorough about what they do.

Heather M.

Polite, friendly, arrived on time, explained every item clearly and thoroughly.

John P.

Pat’s professionalism is first-rate: he communicates clearly and answers questions very well. In a funny little city of less-than-reputable service-providers, Pat just feels trustworthy.

John R.

Very professional, exceeded my expectations.

Kyle McNamee

Two words: THE BEST! professional, prompt, friendly, knowledgeable. You will not be disappointed..

Michael Turri

My husband and I recently had our chimney swept by Bailey’s Chimney. They were prompt, efficient and very knowledgeable. We were extremely pleased with the service. I am a lifetime client.

Monica Wilson

On time courteous, knowledgeable and efficient. Did extra such as cleaning wood stove glass which was appreciated and noticed.

Thank you

Inez Jones

Each time a Bailey’s tech has come to the house they have been on time, efficient, knowledgeable, and very nice to work with. Their charges have been straightforward and reasonable. This is an excellent service.

John Shepherd

The people at Baileys are honest and very knowledgeable. I usually don’t write reviews but felt like they did such a good job they deserved to be acknowledged. It’s a pleasant surprise when you run into a true professional nowadays.

Nick Künc

There isn’t a better guy in the business than Justin. Him and his team are hard working, honest, and just a pleasure to deal with. I had major issues with an insert someone else installed and Justin has worked tireslessly to fix it. I will never use anyone else. JD is also awesome. Thanks a ton!

Josh Rogoff

I’m really impressed with the way these guys run their business. They do a thorough job (best I’ve ever seen in my fifty years of heating with wood). The prices are not cheap, but they are fair. I’ve been delighted with their work.

John Serkin

Fast, efficient service. Very, very professional – we’ll use these guys every spring.

John Smallwood

JD, the lead tech is a professional, knows his stuff. They take video of your chimney and your dryer vent and explain all their findings carefully. On time, careful and clean work, I will use them every year, for my chimney maintenance.

Trey Berndt

I was very pleased with the customer service of Bailey’s Chimney Cleaning. JD was very knowledgeable and answered all of our questions. I would highly recommend this company. Will be calling you guys again in the future

David Reyes

I have lived in Santa Fe since 1975 & had various chimney sweeps, obviously over the years.

JD & Ryan were the absolute BEST ever. Outstanding service. The most professional ever. I would recommend them without any hesitation. IMO, the only company to use here in Santa Fe.

Shelby Boggio

Customer service is unparalleled! Ileana helped coordinate getting me in last minute on a snowy day and was so clear and communicative. Justin was prompt and thorough in the inspection and gave us exactly the information we needed. Very impressive, especially in a city where service can be hit or miss.

Sara Bean

Very responsive, came out same day for an inspection and scope of an old adobe chimney/fireplace, sent a clear and complete report of their findings with the photos, and the tech quickly replied to follow up questions I had. Very pleased with their responsiveness!

Jack Hicks

Justin Bailey and Patrick do great work. I had a woodstove installed because it turned out my fireplace was unsafe. Justin made sure that I will never have to worry about my fireplace. They know what they are doing, they are fast, neat and clean up after themselves. The also took all the refuse. They are the best and from now on Bailey’s Chimney will do my yearly cleaning. I highly recommend them.

Peggy Thompson

come early, because of impending rain. The team of three were efficient and careful to not soil any surrounding areas. They were thorough and offered gentle suggestions of improvements for the sake of safety. I felt comfortable with them; also in paying even though there was a small delay in receipt of my payment because of an iPad malfunction. It was quickly sent. I would use them again.

Rita Elaine Elkins

This is the 3rd year we’ve have a tech from Bailey’s come clean our Tulikivi – which is a soapstone masonry heater. We spoke to Justin the first year and he came personally. He knew all about the Tulikivi, which isn’t your run of the mill stove, so it was vitally important to us to hire someone who knew what they were doing. We’ve gotten different techs each of the past two years and all have been experienced, professional, and clean. It’s as if they were never here except the stove is free of any minutia of ash – which is exactly what I wanted. I liked them so much I asked them to just put me down for an appointment every April.

Barbara Odell

WOW Baileys just saved the lives of my dog Samantha and I…..I called them to clean the chimney so I could use the fireplace this winter in the place I rent…they have a GREAT REPUTATION…THOROUGH CONSCIENTIOUS. So I was really pleased at the work they did on the fireplace…

But here’s the thing that may have saved our lives…

Bailey’s offers a free dryer vent exam when they clean your fireplace and chimney ….I asked them to look at mine and Justin found that the dryer vent was disconnected…and with a gas dryer that means carbon monoxide can be released INTO YOUR HOUSE…so we have been breathing it for awhile, and all that lint was blowing BACK INTO the dryer which is a major fire hazard. GEEZ I thought I was doing enough by cleaning the lint trap when I used it….nope. They are cleaning the whole thing now!

Thanks Justin for going above and beyond the call of duty….Samantha and I are grateful.

Susan Cox