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Photo by Liam DeBonis

BAILEY’S CHIMNEY

Bailey’s is a company built on a set of core values: Integrity, Safety, Value, Respect, Positive Growth, and Making a Difference. Our mission is to bring safety, value and professionalism to the chimney service industry of Northern New Mexico. With state of the art Smart-Scan technology, we video and photograph the inside of every fireplace chimney we sweep, because your safety and the safety of your loved ones is important.
We also use the most advanced mechanical rotary chimney sweeping equipment available to the industry. Our attendance at national conferences and workshops keeps us at the forefront of our industry. We have offices in Santa Fe 505-988-2771 and Taos 575-770-7769. We have been servicing, installing, and inspecting chimneys, fireplaces, and wood stoves for 20 years. Certified by the Chimney Safety Institute of America in both chimney and dryer vent service, we are members of the National Chimney Sweep Guild. We are the only company in New Mexico that is a member of the Masonry Heater Association.

NOW SERVING ALBUQUERQUE

Bailey's Chimney is now booking service for customers in the greater Albuquerque area. Get the same top-notch quality and service we offer in Santa Fe and Taos. Call 575-770-7769 or contact us now to schedule.
BOOK NOW
Fireplace with ornaments above it

Read What Our Customers Are Saying on Google...

Bailey's Chimney Santa Fe
Excellent
4.9
Based on 399 reviews
The guys did a great job of cleaning and giving us a detailed report with photos and a very good explanation and advice about what repairs might be needed to get the chimneys in tip top shape. They were very friendly and professional, on time, and very hard working while they were here. They did a good job with the cleaning, and we will use them again in the future and refer friends who need some fireplace work.
Response from the owner: Bette, we value this review. Thank you for being detailed. Also, we are glad to hear that you will be referring us. Stay warm.
The greatest! I've heated with wood for decades her
Response from the owner: Thank you for your business Pamela. We really appreciate it. And thank you for taking the time to describe your experience with our service. We are very grateful for your five star review.
Highly recommended, very efficient and professional.
Response from the owner: Thank you, Steven. We appreciate you taking the time to give us a review. Stay warm and enjoy this winter weather!
Great customer service. Was very informative. Appreciate the time that was taken to explain what repairs, replacements would be needed.
The whole crew at Bailey's are great. When I initially called they were able to schedule me and then notified me of a cancellation and my appointment was moved up. The technicians who arrived were friendly and professional and took my rambling and concerns in stride. The cleaning and inspection itself took about 20 minutes and afterward we talked at length about the aspects of our wood stove and what it meant for the health of the unit as a whole. He showed me the pictures of inside and the parts that were reason for concern. Their report is succinct and clear.Would definitely use them again!
Very thorough and informative report on my chimney and fireplace with clear pictures. Let me know when the tech was on his way. Very clean. Definitely recommend Bailey's.
These folks are great. They arrived early. Were clear in their explanations. Showed us pictures of the work before and after. And they were very friendly... a pleasure to have working in our home.
We would never use anyone else. They are the best, so thorough and professional. We recently had three old chimneys refurbished and their expert and considerate technicians did a wonderful and efficient job.
Response from the owner: Wow! Celia, this review means so much to us. We are forever grateful for the customers that we have. Thank you for being one of them. Also, we appreciate the fact that you gave us the highest rating a business could receive on google.
We’ve been calling Bailey’s for many years and have always gotten excellent service from friendly technicians!
Response from the owner: We appreciate you writing this review, Robin. We are thankful to provide our services to such great customers just like yourself.
Arrived on time, polite crew introduced themselves and offered to answer all questions, covered outside of the fireplace to ensure no dirt or damage, and did a thorough cleaning and inspection for the pre-arranged price. They photographed and filmed dangerous cracks inside our 35-year-old chimney and explained the repairs needed without pushing their own repair service, welcoming us to get other bids. Very professional. Highly recommended.
We have used Bailey’s for a few years now - annual chimney cleaning, converting old kiva to stove & chimney pipe replacement of older stove. Excellent work & leave home cleaner than it was. Reliable, great communication & very pleasant people to work with. Shout out to Matthew M. & his assistant. Above compliments to them & others from previous years.
Great professional, clean and organized service by Pat and Gab. Pat was patient with me in explaining all aspect of needs for my kiva fireplace. I learned a lot about the construction and function of chimneys too. They even were super great in dealing with socialization of my pup. Thanks!
They were on time; thoroughly professional; cleaned up completely when done and will definitely be the business we call on again in the future.
Response from the owner: This is good to hear, Gerald. Thank you for taking the time out of your day to write this review.
Friendly competent service. They even arrived early. Excellent all around.
Two of the nicest young gentleman. Very knowledgeable! Thanks for all your hard work.See you next year.
One of the very BEST service experiences I have ever had with a Northern NM business! My service crew were prompt, polite, professional, thorough, and cheerful! They are also highly skilled! I am grateful to have benefited from this informative and positive morning spent with Gabriel and his professional, courteous crew! Don’t hesitate to call Bailey’s! Top Knotch!
Response from the owner: Thanks Ike for your excellent review, and for your business! We really appreciate it.
Revising review because the owner came out and due to what appears to be a manufacturer issue on our damper assembly, he is working on obtaining replacement parts from the manufacturer. We are still waiting for the parts to come in but we had kept up our warranty and so it is covered.
Chimney crew arrived on time. Set up immediately and got to cleaning the chimney and fire box. Good explainations and photos where provided to show before and after conditions. Crew left the work area clean once they were done. Crew provided great recommendations on maintaining the fireplace. Overall.. great experience.... great service!!!
Fast friendly and competent service
Response from the owner: Fred, Thank you for your business and your five star review. Did you know that if you get on the schedule now to do your annual maintenance in the spring or summer you will save $60 on your chimney service next year? Also, in the spring and summer our schedule is a bit more flexible so we can help with roof maintenance, gutter cleaning, and other projects that require ladders. For those that are located off the beaten path, in the spring and summer our travel charge is less than half what it is this time of year. --Justin Bailey
Fabulous service! Early, quick, clean and efficient! And, they answered all of my questions. Truly professional experience. I highly recommend Pat and the whole team at Bailey's!
Bailey's is very professional in every way...on the phone and in person. Prompt (in fact, early), worked quickly, explained everything clearly, were helpful all the way along. I highly recommend this company.
They have done routine maintenance on our fire place for many years. Always does a great job and never ever made a mess. Last year relined the fireplace, adde a couple of feet to the chimney and now NO smoke even on a windy day. Highly recommend
Highly recommended. We've used this business for several years and have received consistently excellent service. The cleaners are professional, thorough, on time and if running late, they let you know. They work so that the house and fireplace area stay clean throughout the process. The cleaners also take before/after photos to show exactly what they did and they identify any additional problems that need attending to. They cleaned the drier vent as well, which they do as a courtesy. Great business--thank you!
Response from the owner: Kristine, thank you for being a long standing customer of ours. We appreciate you giving us this review.
2 techs came to our home to clean the chimney. We've had them before and were happy with the service we received. This time we were equally pleased. They were on time, got straight to work and cleaned up. They showed me pics of the cleaned chimney. They also checked the dryer vent. We will use them again.
This was a great visit. Both employees did an excellent job!On time,very clean and professional.
Response from the owner: Karen, thank you.
Used Bailey's because we got a discount from the Home show.When I made the appointment I was told honestly that "we aren't the cheapest" but it included an inspection. I am so glad I stuck with them. It turns out that our fireplace insert is irreparably damaged and, although the technician said it was our choice if we wanted to continue to use it, it might not be safe. He showed me photos of the damage and we looked up into the flue to visually see it. He was honest about the cost of replacing and went over the options with me with ballpark estimates. I don't think we will replace it, but, if we do, I will definitely call Bailey's first.
Excellent professional service /thank you
I met two of the technicians when my downstairs neighbor was having her dryer vent cleaned. They were so friendly that I immediately went home and booked my own appointment. They are so knowledgable, professional, and nice! They were also very mindful of keeping the work area clean and free of damage. I wish every service provider was like them! The receptionists were also extremely friendly and helpful when booking the appointment. Highly recommend.
The folks from Bailey’s were friendly, professional and efficient from start to finish. I can recommend them without reservation.
Great service. Friendly techs!
I received a text that Matthew and his assistant were on their way to our home and they arrived on time. We were not home at the time and had set up everything so that they had access to our home to perform a level 2 cleaning and inspection of our fireplace. they left our place very clean and secure. I highly recommend Bailey's!!
Response from the owner: Thank you for sharing this review, Victor. We are grateful that you were happy with the service that we provided.
Baileys just completed our annual stove cleaning and inspection. Gabe and Devan did an excellent job, were professional, thorough, and cleaned up after. I had a question on the stove that Gabe didn’t know the answer so he called the manufacture and got the info I was looking for. Nice touch Gabe. I like that they provide a written report with photos.They’re a bit pricey but provide excellent service.
Bailey's shows up on time and is very neat. I have used them several times.
Response from the owner: Mary, thank you for the five stars! Being neat and on time is something we do our best to be consistent in. Thank you for being a loyal customer. We appreciate you!
Great clean of pellet stove and chimney
Very service oriented and proactive towards the customer base. Best in Taos and northern NM
Response from the owner: John, we appreciate your thoughts. Thank you for taking time out of your day to give us the review and 5 stars.
Bailey's Chimney Cleaning was responsive and on time, which is not something you experience very often in the Taos area. The technicians were very courteous and professional, and they left both areas they worked in clean. Showed us the before and after pictures and made sure we were satisfied before leaving. Job well done, and we will use them every year for our chimney cleaning needs!
Response from the owner: Bill, thank you for giving us this review!
Matthew and Devon recently demo'd and rebuilt my smoke chamber, flue, damper, and chimney cap. They are both great guys, personable, friendly, and highly skilled professionals. They took great care to protect our floors and living room and did an excellent job of controlling dust and debris. Showed up on time, communicated well, kept the project on schedule and on budget. Can't ask for more than that. I've found Bailey's to be one of the top home improvement and maintenance companies in the NNM area.
This company has a great deal of integrity and stands behind its work.
Response from the owner: This speaks volumes to us at Bailey's Chimney. We truly appreciate you giving us this review.
Edit after their response:I wouldn’t go back to a business when they charge for a half done job, and told me they CAN’T clean my chimney. I’m sure I told Bailey’s thank you after they visited because they popped out for a fee shortly after I reached out to them, but that was August. It wasn’t until end of September that I started burning in the stove.I found a business that understood the severity of the situation, and doesn’t charge a fee for my location. Fool me once…Again, I am sure this company is good, when they’re good. But, if they aren’t able to clean the entire setup, they still charge to clean half, and leave the creosote buildup for someone else to clean.Please be careful if you choose to work with them.Bailey's cost more than most, and after using them I would have been cold and smoky all winter at best, and a fire at worst.I don't write this to rant, with chimineys/wood stoves you need it to be done right and safely.I wish I had seen a review like this before I called them.Bailey's might be fine if you've purchased a setup from them, which my tech's pressured me to do, and you might be safe if the tech knows your setup, but my fairly standard setup with a Jotul was not something they knew how to work with. The tech said they couldn't do a full sweep, although when I had to have another company out, they knew exactly what to do. It's an easy 'remove screws, slip pipe' setup. I had a terrible creosote build up, causing a lot of smoke to billow into the house every time I opened the door. Bailey's takes pictures of your pipe before/after as though that's more important than cleaning where the stove connects to the pipe, makes a big deal about being up to code, but when it came down to doing a true sweep, the work was dangerously unfinished. Also, they either knocked a piece of the airflow bar down, blocking the airflow, or didn't know the equipment enough to know it was out of place. The other chimney sweep company I was lucky enough to connect with saw it was out of place immediately, and correctly set it right.
Response from the owner: Hello Bethany,We are sorry that you had such an experience with our company. We take pride in not only being the most well equipped company in our area, but also the best trained. If there is one thing that we will not do is pressure customers into making decisions. We perform an assessment/inspection and make recommendations accordingly. Nonetheless, although we are well-trained, that does not denote that we are perfect. We aim for perfection as a company. From communicating with customers to performing a variety of different services, we strive to provide the best quality work customers deserve. One thing that we communicate with customers is that if there is an issue with our service please communicate with us right away. If we make any mistake we strive to make things right as soon as possible. Even though we strive for perfection, this does not mean we are without error. Should there be any error made by us, we invest all of energy in making things right. At the end of the day we are people dealing with people, and we want to treat our customers with the concern and care that is warranted by the circumstances. We do not have any correspondence from you regarding any issues that have arisen from our service. We have correspondence that is actually complementing us for accommodating you sooner than later. We wish we would have had the opportunity to make things right with you because we feel this would have given you a much clearer picture of who we are as a company, as technicians, and as people. We are glad that you had this issue resolved and we wish you well. Thank you for given us the opportunity to service you and we hope we have another opportunity to service you again.
Excellent service! Would highly recommend them!
Excellent
Response from the owner: Kathleen, Your 5-star review is greatly appreciate. We are gratified to hear that you were pleased.Thank you for giving us the opportunity to serve you.
The two technicians that came to my house were on time, super friendly, and very professional. They gave me photographs of their work before and after, and I was very impressed. This is the first time they’ve come to my house, and I just called Bailey’s to schedule this service annually. I highly recommend them. They are a bit more pricey than other places but the care and attention is worth it.
They were polite, efficient, and explained everything well.
I highly recommend Bailey's Chimney Cleaning & Repair. Doreenda was very knowledgeable in helping us replace our existing stove for a new Kuma insert. Gilbert and his assistant's were very friendly and professional. They were also very knowledgeable. The installation went seamlessly. We have not started a fire in the insert yet, but are looking forward to a warm and toasty winter.
Response from the owner: Thank you, Brian. This is such an awesome review. We strive to educate not just our field team, but our office staff. We appreciate you taking time to jot down your thoughts and give others a glimpse into the service that we provide. Stay warm!
Very impressed with the two young gentlemen who arrived on time. They were friendly and professional. They were thorough and did a great job. Highly recommend this business.
Matthew was awesome he did a great Job and showed me before and after pics of the chimney ! So glad I called Bailey's.
We had two chimneys and dryer ducts cleaned. The technicians were professional; they did a great job cleaning the chimneys and dryer ducts. Proper safety precautions were taken. The status of the chimneys were described clearly afterwards and photos of the cleaned flues were shown and later provided in the reports. Excellent work and very professional behavior!
Response from the owner: Nancy, we appreciate you giving us and our readers your honest thoughts on the service we provided. Thank you for giving us a call and giving us those 5 stars. Enjoy the last bit of warm weather we have. Winter is around the corner.
Outstanding
Excellent performance with kind thoughtful and intelligent technicians. On time, communication was great, post cleaning compliance orientation was comprehensive.Price was extremely reasonable considering the quality of work and professionalism.Thank you for your service.
Response from the owner: Joel, thank you for your thorough review. We appreciate the five-stars as well.
We had a new Kuma wood stove installed to replace our old one - and a new chimney. From Doreenda and Yolanda in the office, to Gabe and Rob who did the removal and installation, we couldn't ask for better service and all our questions were answered. Looking forward to further utilizing the services of this company going forward. Thanks to all!
Friendly, professional, detailed service.
Response from the owner: Thank you for the 5 stars, Claudia.
The whole experience was very positive from the initial phone call to the guys who came out to inspect and clean my fireplace. Everybody was friendly, knowledgeable, and professional. Thank you for your great customer service.
I’ve been using Baileys for years, it’s always reassuring to have them check and clean the chimney each year. They are professional, come on time, work quickly and efficiently and explain everything. I recommend them wholeheartedly!
Great professionals, timely, communicative, knowledgeable, and respectful of the property!
Every visit with Bailey's is efficient and done properly! Their technicians are very friendly and knowledgeable, and I appreciate that they work diligently to make sure that they keep their work areas clean. Keep up the good work, guys!
Bailey's has always done our wood stove repair and cleaning. The staff is friendly, fast, and professional. Always pleased with their work and staff.
Response from the owner: We are so happy to hear this, Edith. Thank you for giving us the opportunity to repair your wood stove and clean it.
Totally Satisfied: I was slipped into their schedule quickly.Two lovely young men came, vacuumed and conquered!Also noted, the work truck was very clean and organized, always a good sign.
Great job and personable
Very professional, on time and clean.
Response from the owner: Thank you, Lester. We are thrilled to hear that you were please with the service we provided.
Awesome service! Good communication on service time. Worked efficiently. Showed us results of the dryer vent cleaning which was quite thorough. Will definitely employ them again in the future!
Polite, professional and thorough! Great advice too! Pictures of the before and after and surveyed my wood stove
Friendly, respectful, and efficient. They explained everything they found in the inspection and provided a detailed report as well. And no upselling, which I appreciate.
Response from the owner: Thank you Aaron for this review!! We truly appreciate it.
When we used our wood stove for the 1st time late fall there definitely was a problem. We called Bailey's and they worked us in even though it was not easy for them. The 2 young men that did the job were on time (they called us 10min out), efficient, pleasant and informative. They did a pretty good job at keeping all as clean as possible. We have used Bailey's before. We certainly will use them again and I highly recommend them !
Bailey's has been consistently professional, reliable, and communicative over the years. I highly recommend them.
Response from the owner: Linna, Thank you for your kids words and loyalty. We are grateful for customers like you.
Very professional, prompt, friendly, on timeThese guys are great
Response from the owner: Karen, we are happy to hear your thoughts on the service we provided for you. Thank you for being a great customer. We hope you enjoy the rest of your summer. Winter is near. Stay warm.
Friendly, knowledgeable, prompt staff and so grateful that they made time to get me in earlier than scheduled.
Highly recommended. The technician, Matthew, was fantastic! Personable, professional and efficient. He inspected and cleaned our dryer vent--probably saving us a lot of money and energy in the future.
Response from the owner: Susan, Thank you for your recommending us. We are delighted that you had a positive experience with Matthew, a knowledgable technician. We appreciate your 5-stars!
We have had two chimneys repaired and restored by Bailey's, and had chimney cleanings. On each occasion, the installers were professional, did a great job cleaning up, and carefully explained everything. Reports included photos.
Response from the owner: Shelley, thank you! Our installers are some of the best. We appreciate you trusting us to service you. We hope to continue leaving you with the same service and better!
Punctual to the minute! Excellent, knowledgeable technicians. Highest quality service. THANK YOU!
Timely clean upbeat
I would never recommend this business especially if you've got a disability. My partner with a traumatic brain injury was told by a woman that "anyone with common sense should have replied by text!"Who does business through text? We were fortunate to get quicker service at a much better price for the services we need, by a real person that actually answered their phone!!! -10 ⭐ for Bailey's in New Mexico.Rude and no compassion for the disabled. Bailey please train your employees on the ADAThanks a million for getting us served earlier and at a MUCH better price.
Response from the owner: Hello,We have reviewed the recorded phone conversation thoroughly. We take pride in our customer service. This applies towards any and everyone regardless if they have a disability or not. If this conversation would have revealed that we were mean or disrespectful to you, we would have addressed it accordingly. However, within this conversation, it was exhibited that the first employee that you spoke with was kind, courteous, and never displayed any offensive behavior. In fact, that employee apologized on a number of occasions in the conversation, whether or not it was necessary. You then asked for a "free" cleaning because you felt that she was offensive. She was not, but she proceeded to apologize again and converse with you with grace and kindness--as we do with all customers. The conversation then revealed that our employee remained kind and courteous while you began questioning her competence. Still, we never engaged in conversing in a negative manner, nor did she disrespect you in any way. Nonetheless, this was not the case and we will proceed to apologize to you if we did not meet your expectations. We never have and never will engage in disrespectful behavior towards our valued customers. If we do make that mistake, we will address that swiftly and firmly. On another note, we pride ourselves in relationships. We not only establish relationships, but sustain and/or mend them if possible. We often make ourselves vulnerable and try to remain kind in all circumstances. Yet, sometimes consumers fail to realize that we are people in return. At the end of the day we are people dealing with other people. We all have different backgrounds, circumstances, etc. This is why we go to the extent that we go to in order make things right if at all we fail. We apologize if any comment by us was perceived as disrespectful to you or your partner. A comment like that appears to be discourteous. Any disagreement has the potential to induce a stress related response by any party involved. We always aspire to maintain a high level of kindness, courtesy, and the patience to listen fully to each comment made towards us by customers. Boundaries of disrespect should never be crossed, and this applies not only for a company, but for consumers. We will never demote our self worth as people in order to attempt to satisfy people that are not looking for such. Neither will we hand things out for free just because things are perceived a certain way by an individual. In the end, the truth matters. If you want to contact us to in order to "clear-the-air", please do so. Otherwise, thank you for your feedback. We will do better and be better because of it!
Bailey’s Chimney did an outstanding job of inspecting our chimneys. They were prompt, efficient, professional and personable. We have used them for years and will continue to use them for years to come.
Serviced a dryer vent. Hey, these guys are good !
Response from the owner: Thank you Mr. Johnson for allowing us to service your dryer vent! We appreciate you leaving us a review.
Clean chimney, happy fire 🔥
We had a wonderful experience today with this company. They are kind, focused, and prompt. Very highly recommend.
A professional team from the first contact to the finished job. Highly recommend Bailey's if you want the job done right without the hassle. These guys are the real deal.
We have used Baileys Chimney from their beginning when we lived in Arroyo Seco. Now in Eldorado they continue to be first class: efficient, professional, neat and clean, friendly, and informative. Definitely worthy of our recommendation.
Response from the owner: Your recommendation means more than you will know, Dave. We appreciate you writing this review, and giving others your honest thoughts. We strive to be as consistent as possible in all that you mentioned. We hope you continue to stay satisfied with our service. Winter is around the corner. Stay warm!
The technician, Matthew, was competent and personable. I had called Bailey’s to clean out the vent to my clothes dryer, but Matthew, after checking the vent, told me that a cleaning was not needed. I appreciated the honesty. Another plus was that I did not have to wait long for an appointment.
Bailey’s (Mathew and Devin) provide primo service for our Kuma woodstove and chimney. Cheerful, informative and they do a good clean-up as well. Always happy to have them to depend on!
Our situation was timely, and I really appreciate the extra effort to work us in their busy schedule. Thank you!
Response from the owner: Reg, thank you for giving us the opportunity to serve you. We appreciate you giving us this review. It means a lot!
Excellent technicians and work. Show up when they say they will and cleaned up when done. Nice polite guys!! Pleasure!!!
We had an excellent experience with Bailey's yesterday. Both the young gentlemen who came to inspect and service our wood stove were very professional and courteous. They took the time to explain what they were doing and what their inspection discovered. They were also able to clean our dryer vent which was clogged with lint, something we didn't realize. It's very refreshing to have such competent and friendly folks doing a great job.
Can't say enough good things about Mathew and his team. This was our third year having them service our wood stove which, as our primary source of heat, gets a lot of use in the winter months here in the foothills of Southern Colorado. They are prompt, knowledgeable, conscientious, and leave virtually no trace. We have already scheduled with them for next year. Highly recommended.
Response from the owner: Wow. Thank you for this review, Susan. Also, we want to thank you for being such a loyal customer. We look forward to servicing you next year. Enjoy the last part of summer, winter is around the corner. Stay warm.
I've used this company for years for my chimney cleaning and they are always very professional. They do a great job and leave no trace of them being there. Will continue to have them do my chimney to make sure it's clean and safe.
Response from the owner: Greg, we are thankful that you continue to trust us over the years. We appreciate you giving us this review. It means a lot to us.
Excellent service! Very impressed.
Response from the owner: Kempton, thank you for the five stars!
Professional service by very competent and efficient technicians!
This was my first experience with hiring a dryer vent cleaner and I was very impressed. It was easy to call for an appointment, Matthew showed up early after texting to let me know and he took before and after photos of my vent! Adding this to my yearly house upkeep routine!
Great people, great service. I recommend them highly.
Thorough, efficient, effective.Looking forward to using Bailey’s annually.
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2024 Bailey's Chimney Cleaning and Repair
1470 Paseo Del Pueblo Norte (Unit #2) El Prado, NM 87529
Santa Fe (505) 988-2771 · Taos (575) 770-7769 · office@baileyschimney.com
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