Photo by Liam DeBonis

BAILEY’S CHIMNEY

Bailey’s is a company built on a set of core values: Integrity, Safety, Value, Respect, Positive Growth, and Making a Difference. Our mission is to bring safety, value and professionalism to the chimney service industry of Northern New Mexico. With state of the art Smart-Scan technology, we video and photograph the inside of every fireplace chimney we sweep, because your safety and the safety of your loved ones is important.

We also use the most advanced mechanical rotary chimney sweeping equipment available to the industry. Our attendance at national conferences and workshops keeps us at the forefront of our industry. We have offices in Santa Fe 505-988-2771 and Taos 575-770-7769. We have been servicing, installing, and inspecting chimneys, fireplaces, and wood stoves for 20 years. Certified by the Chimney Safety Institute of America in both chimney and dryer vent service, we are members of the National Chimney Sweep Guild. We are the only company in New Mexico that is a member of the Masonry Heater Association.

Read What Our Customers Are Saying on Google...

Excellent

4.9

★

Based on 352 reviews from

Steve M.

★★★★★

Highly recommended, very efficient and professional.

Response from the ownerThank you, Steven. We appreciate you taking the time to give us a review. Stay warm and enjoy this winter weather!

Ira J.

★★★★★

2 techs came to our home to clean the chimney. We've had them before and were happy with the service we received. This time we were equally pleased. They were on time, got straight to work and cleaned up. They showed me pics of the cleaned chimney. They also checked the dryer vent. We will use them again.

Coronado C.

★★★★★

This company has a great deal of integrity and stands behind its work.

Response from the ownerThis speaks volumes to us at Bailey's Chimney. We truly appreciate you giving us this review.

mypolitedog

★★★★★

Friendly, knowledgeable, prompt staff and so grateful that they made time to get me in earlier than scheduled.

Tara Waters L.

★★★★★

Really professional and on time. Thanks, Rael. I always appreciate the time you take to explain things to me and to clean up.

Response from the ownerTara, thank you. We appreciate you taking the time to give us this review.

Silvia L.

★★★★★

Clean chimney, happy fire 🔥

Ron D.

★★★★★

Great customer service. Was very informative. Appreciate the time that was taken to explain what repairs, replacements would be needed.

Pamela H.

★★★★★

The greatest! I've heated with wood for decades her

Response from the ownerThank you for your business Pamela. We really appreciate it. And thank you for taking the time to describe your experience with our service. We are very grateful for your five star review.

John A.

★★★★★

Very service oriented and proactive towards the customer base. Best in Taos and northern NM

Response from the ownerJohn, we appreciate your thoughts. Thank you for taking time out of your day to give us the review and 5 stars.

Debbie Friday J.

★★★★★

Fabulous service! Early, quick, clean and efficient! And, they answered all of my questions. Truly professional experience. I highly recommend Pat and the whole team at Bailey's!

Amy R.

★★★★★

Outstanding service. Appreciated the confirmation and communication about my appointment. Arrived early with prior notification and my permission. Both technicians did an excellent job cleaning my dryer vent. They explained a possible issue with the venting as well. I will certainly use them again!

Reg M.

★★★★★

Our situation was timely, and I really appreciate the extra effort to work us in their busy schedule. Thank you!

Response from the ownerReg, thank you for giving us the opportunity to serve you. We appreciate you giving us this review. It means a lot!

Bill D.

★★★★★

Bailey's Chimney Cleaning was responsive and on time, which is not something you experience very often in the Taos area. The technicians were very courteous and professional, and they left both areas they worked in clean. Showed us the before and after pictures and made sure we were satisfied before leaving. Job well done, and we will use them every year for our chimney cleaning needs!

Response from the ownerBill, thank you for giving us this review!

Fred S.

★★★★★

Fast friendly and competent service

Response from the ownerFred, Thank you for your business and your five star review. Did you know that if you get on the schedule now to do your annual maintenance in the spring or summer you will save $60 on your chimney service next year? Also, in the spring and summer our schedule is a bit more flexible so we can help with roof maintenance, gutter cleaning, and other projects that require ladders. For those that are located off the beaten path, in the spring and summer our travel charge is less than half what it is this time of year. --Justin Bailey

Annette L.

★★★★★

Excellent job. Excellent service. Would highly recommend this business.

Response from the ownerHi Annette, We are glad that you were pleased with our service. Our team works really hard to provide the best of care to our customers. Thank you for taking time out of your day to leave us a review!

Jason L.

★★★★☆

As a former solar installation guy I know roofs and the importance of protecting the roof edge which they didn’t do nor was it appropriately above the roof…i also am OSHA CERTIFIED so this bothers me. When they made their sales pitch, it was a little too practiced and didn’t feel terribly relaxed. A little more customer service, exposure or training can go along way.

Response from the ownerHi Jason. Thank you for your feedback. We don't see you as a customer in our data base. Anyway, we do have exposure and train quite often with some of the BEST in the industry. We make it appoint to train under certified and licensed instructors nationwide. We are always open to learning and improving. We would love for you to offer some of your expertise to train our crew to elevate us as individuals and crews. On the other hand, we do not do practiced sales pitches. Our technicians do their best to relay information and make recommendations accordingly. Like any small business, our training has brought us a long way, and it will take us much further. Thank you for your feedback and wish you well!

Joyce G.

★★★★★

Very professional. Made me aware of the process. Kept my home clean of any debris. Very polite men

Bethany W.

★☆☆☆☆

Please be careful if you choose to work with them.Bailey's cost more than most, and after using them I would have been cold and smoky all winter at best, and a fire at worst.I don't write this to rant, with chimineys/wood stoves you need it to be done right and safely.I wish I had seen a review like this before I called them.Bailey's might be fine if you've purchased a setup from them, which my tech's pressured me to do, and you might be safe if the tech knows your setup, but my fairly standard setup with a Jotul was not something they knew how to work with. The tech said they couldn't do a full sweep, although when I had to have another company out, they knew exactly what to do. It's an easy 'remove screws, slip pipe' setup. I had a terrible creosote build up, causing a lot of smoke to billow into the house every time I opened the door. Bailey's takes pictures of your pipe before/after as though that's more important than cleaning where the stove connects to the pipe, makes a big deal about being up to code, but when it came down to doing a true sweep, the work was dangerously unfinished. Also, they either knocked a piece of the airflow bar down, blocking the airflow, or didn't know the equipment enough to know it was out of place. The other chimney sweep company I was lucky enough to connect with saw it was out of place immediately, and correctly set it right.

Rebecca R.

★★★★★

We’ve used Baileys for chimney cleaning and inspection at two different houses. They’re on time and communicate clearly, we will use them again.

Mary F.

★★★★★

Bailey's shows up on time and is very neat. I have used them several times.

Response from the ownerMary, thank you for the five stars! Being neat and on time is something we do our best to be consistent in. Thank you for being a loyal customer. We appreciate you!

Dana H.

★★★★★

Great professional, clean and organized service by Pat and Gab. Pat was patient with me in explaining all aspect of needs for my kiva fireplace. I learned a lot about the construction and function of chimneys too. They even were super great in dealing with socialization of my pup. Thanks!

Patrick J.

★★★★★

Serviced a dryer vent. Hey, these guys are good !

Response from the ownerThank you Mr. Johnson for allowing us to service your dryer vent! We appreciate you leaving us a review.

Linley S.

★★★★★

Staff is friendly and efficient. Service is a little pricey.

Response from the ownerThank you for your feedback, Linley. We appreciate the 5 stars.

Yvonne P.

★★★★★

Bailey's Chimney is a pleasure to do business with.

Response from the ownerYvonne, we are thankful for your review! We appreciate the customers we have. Thank you for allowing us to service you.

Karen S.

★★★★★

Very professional, prompt, friendly, on timeThese guys are great

Response from the ownerKaren, we are happy to hear your thoughts on the service we provided for you. Thank you for being a great customer. We hope you enjoy the rest of your summer. Winter is near. Stay warm.

Madeleine A.

★★★★★

I met two of the technicians when my downstairs neighbor was having her dryer vent cleaned. They were so friendly that I immediately went home and booked my own appointment. They are so knowledgable, professional, and nice! They were also very mindful of keeping the work area clean and free of damage. I wish every service provider was like them! The receptionists were also extremely friendly and helpful when booking the appointment. Highly recommend.

Shelley G.

★★★★★

We have had two chimneys repaired and restored by Bailey's, and had chimney cleanings. On each occasion, the installers were professional, did a great job cleaning up, and carefully explained everything. Reports included photos.

Response from the ownerShelley, thank you! Our installers are some of the best. We appreciate you trusting us to service you. We hope to continue leaving you with the same service and better!

Teena T.

★★★★★

Very thorough and informative report on my chimney and fireplace with clear pictures. Let me know when the tech was on his way. Very clean. Definitely recommend Bailey's.

Robert J.

★★★★★

Baileys just installed a new wood stove at our house in Angel Fire, NM. Gideon and Robert were very professional and took great care removing the old stove and installing the new one. Clean up was excellent. I’m VERY happy with Bailey’s AND our new Osborn wood stove! I highly recommend Bailey’s.

Susan W.

★★★★★

Can't say enough good things about Mathew and his team. This was our third year having them service our wood stove which, as our primary source of heat, gets a lot of use in the winter months here in the foothills of Southern Colorado. They are prompt, knowledgeable, conscientious, and leave virtually no trace. We have already scheduled with them for next year. Highly recommended.

Response from the ownerWow. Thank you for this review, Susan. Also, we want to thank you for being such a loyal customer. We look forward to servicing you next year. Enjoy the last part of summer, winter is around the corner. Stay warm.

Erika S.

★★★★★

The whole experience was very positive from the initial phone call to the guys who came out to inspect and clean my fireplace. Everybody was friendly, knowledgeable, and professional. Thank you for your great customer service.

Rebecca B.

★★★★★

Great service and very professional!

Response from the ownerWe appreciate your review, Rebecca.

Dave L.

★★★★★

We have used Baileys Chimney from their beginning when we lived in Arroyo Seco. Now in Eldorado they continue to be first class: efficient, professional, neat and clean, friendly, and informative. Definitely worthy of our recommendation.

Response from the ownerYour recommendation means more than you will know, Dave. We appreciate you writing this review, and giving others your honest thoughts. We strive to be as consistent as possible in all that you mentioned. We hope you continue to stay satisfied with our service. Winter is around the corner. Stay warm!

Nancy O.

★★★★★

We had two chimneys and dryer ducts cleaned. The technicians were professional; they did a great job cleaning the chimneys and dryer ducts. Proper safety precautions were taken. The status of the chimneys were described clearly afterwards and photos of the cleaned flues were shown and later provided in the reports. Excellent work and very professional behavior!

Response from the ownerNancy, we appreciate you giving us and our readers your honest thoughts on the service we provided. Thank you for giving us a call and giving us those 5 stars. Enjoy the last bit of warm weather we have. Winter is around the corner.

Marci B

★★★★★

Very professional, friendly, knowledgeable, and thorough.

Orlinda S.

★★★★★

Matt & Devin serviced my Wood stove this year. As always, they did an excellent cleaning job. Super friendly & informative. They actually showed up earlier than expected, and were done very quickly. They cleaned the window and completely vacumned the wood stove. As usual, they cleaned up after themselves and left No Mess behind. I'm already scheduled for a cleaning next year. I high recommended this company to service your wood stove. Thanks Again!!

Response from the ownerOrlinda, we are happy to hear that you are already on the schedule for next year. Thank you for this review! We appreciate customers like you.

Yeshe P.

★★☆☆☆

Be forewarned! They charge $150 an hour for travel!! Which, in a rural area should be an expectation. There are other options out there that don’t try and capitalize on people that live outside of town.

Response from the ownerThank you for your review! We are a business that literally tries ways to better serve our customers. We do not capitalize on people that live out of town. We accommodate and even go to the extent of arranging deals to reduce travel costs for customers. Not to mention, the extent of our service goes far beyond the services provided by any other company. We go to the furthest lengths possible to prove our worth. This is why one of our Core Values as a company is Value itself. We pride ourselves in giving customers the value they deserve and desire. We will reflect on your review and find ways to be of better service to you and others in doing so.

sandra F.

★★★★★

Great clean of pellet stove and chimney

Jenny O.

★★★★★

Excellent service! Highly recommend this company!

Patricia T.

★★★★★

A professional team from the first contact to the finished job. Highly recommend Bailey's if you want the job done right without the hassle. These guys are the real deal.

Terry H

★★★★★

Very impressed with the two young gentlemen who arrived on time. They were friendly and professional. They were thorough and did a great job. Highly recommend this business.

Skipper B.

★★★★★

They have done routine maintenance on our fire place for many years. Always does a great job and never ever made a mess. Last year relined the fireplace, adde a couple of feet to the chimney and now NO smoke even on a windy day. Highly recommend

George B.

★★★★★

We had an excellent experience with Bailey's yesterday. Both the young gentlemen who came to inspect and service our wood stove were very professional and courteous. They took the time to explain what they were doing and what their inspection discovered. They were also able to clean our dryer vent which was clogged with lint, something we didn't realize. It's very refreshing to have such competent and friendly folks doing a great job.