Photo by Nathan Burton

BAILEY’S CHIMNEY

Bailey’s is a company built on a set of core values: Integrity, Safety, Value, Respect, Positive Growth, and Making a Difference. Our mission is to bring safety, value and professionalism to the chimney service industry of Northern New Mexico. With state of the art Smart-Scan technology, we video and photograph the inside of every fireplace chimney we sweep, because your safety and the safety of your loved ones is important.

We also use the most advanced mechanical rotary chimney sweeping equipment available to the industry. Our attendance at national conferences and workshops keeps us at the forefront of our industry. We have offices in Santa Fe 505-988-2771 and Taos 575-770-7769. We have been servicing, installing, and inspecting chimneys, fireplaces, and wood stoves for 20 years. Certified by the Chimney Safety Institute of America in both chimney and dryer vent service, we are members of the National Chimney Sweep Guild. We are the only company in New Mexico that is a member of the Masonry Heater Association.

Read What Our Customers Are Saying on Google...

Excellent

4.9

★

Based on 337 reviews from

Susan W.

★★★★★

Can't say enough good things about Mathew and his team. This was our third year having them service our wood stove which, as our primary source of heat, gets a lot of use in the winter months here in the foothills of Southern Colorado. They are prompt, knowledgeable, conscientious, and leave virtually no trace. We have already scheduled with them for next year. Highly recommended.

Response from the ownerWow. Thank you for this review, Susan. Also, we want to thank you for being such a loyal customer. We look forward to servicing you next year. Enjoy the last part of summer, winter is around the corner. Stay warm.

Orlinda S.

★★★★★

Matt & Devin serviced my Wood stove this year. As always, they did an excellent cleaning job. Super friendly & informative. They actually showed up earlier than expected, and were done very quickly. They cleaned the window and completely vacumned the wood stove. As usual, they cleaned up after themselves and left No Mess behind. I'm already scheduled for a cleaning next year. I high recommended this company to service your wood stove. Thanks Again!!

Response from the ownerOrlinda, we are happy to hear that you are already on the schedule for next year. Thank you for this review! We appreciate customers like you.

Lester P

★★★★★

Very professional, on time and clean.

Response from the ownerThank you, Lester. We are thrilled to hear that you were please with the service we provided.

Skipper B.

★★★★★

They have done routine maintenance on our fire place for many years. Always does a great job and never ever made a mess. Last year relined the fireplace, adde a couple of feet to the chimney and now NO smoke even on a windy day. Highly recommend

Carroll G.

★★★★★

These guys are the best. Extremely knowledgeable, thorough, friendly. Listen to concerns and questions, explain things well. I am lucky they are here.

Response from the ownerHi Carroll, We are lucky to have you as our customer! We do our best to provide everyone we service, with as much information as possible. Thank you for leaving us this review. We look forward to working with you in the future.

Ron D.

★★★★★

Great customer service. Was very informative. Appreciate the time that was taken to explain what repairs, replacements would be needed.

Bill D.

★★★★★

Bailey's Chimney Cleaning was responsive and on time, which is not something you experience very often in the Taos area. The technicians were very courteous and professional, and they left both areas they worked in clean. Showed us the before and after pictures and made sure we were satisfied before leaving. Job well done, and we will use them every year for our chimney cleaning needs!

Response from the ownerBill, thank you for giving us this review!

Nancy R.

★★★★★

The two technicians that came to my house were on time, super friendly, and very professional. They gave me photographs of their work before and after, and I was very impressed. This is the first time they’ve come to my house, and I just called Bailey’s to schedule this service annually. I highly recommend them. They are a bit more pricey than other places but the care and attention is worth it.

Tara Waters L.

★★★★★

Really professional and on time. Thanks, Rael. I always appreciate the time you take to explain things to me and to clean up.

Response from the ownerTara, thank you. We appreciate you taking the time to give us this review.

Mike C.

★★★★★

Excellent service

Response from the ownerThank you, Mike!

Jenny O.

★★★★★

Excellent service! Highly recommend this company!

Erika S.

★★★★★

The whole experience was very positive from the initial phone call to the guys who came out to inspect and clean my fireplace. Everybody was friendly, knowledgeable, and professional. Thank you for your great customer service.

Karen S.

★★★★★

Very professional, prompt, friendly, on timeThese guys are great

Response from the ownerKaren, we are happy to hear your thoughts on the service we provided for you. Thank you for being a great customer. We hope you enjoy the rest of your summer. Winter is near. Stay warm.

Anne P.

★★★★★

As always, Bailey’s did a great job. Techs were polite, professional and efficient. They and dispatch communicated with me before and on the day of my appt. The full report they send as part of their yearly check helps me feel confident we won’t have problems when we start the first cold season fire.

Jason L.

★★★★☆

As a former solar installation guy I know roofs and the importance of protecting the roof edge which they didn’t do nor was it appropriately above the roof…i also am OSHA CERTIFIED so this bothers me. When they made their sales pitch, it was a little too practiced and didn’t feel terribly relaxed. A little more customer service, exposure or training can go along way.

Response from the ownerHi Jason. Thank you for your feedback. We don't see you as a customer in our data base. Anyway, we do have exposure and train quite often with some of the BEST in the industry. We make it appoint to train under certified and licensed instructors nationwide. We are always open to learning and improving. We would love for you to offer some of your expertise to train our crew to elevate us as individuals and crews. On the other hand, we do not do practiced sales pitches. Our technicians do their best to relay information and make recommendations accordingly. Like any small business, our training has brought us a long way, and it will take us much further. Thank you for your feedback and wish you well!

Aaron G.

★★★★★

Friendly, respectful, and efficient. They explained everything they found in the inspection and provided a detailed report as well. And no upselling, which I appreciate.

Response from the ownerThank you Aaron for this review!! We truly appreciate it.

Dave L.

★★★★★

We have used Baileys Chimney from their beginning when we lived in Arroyo Seco. Now in Eldorado they continue to be first class: efficient, professional, neat and clean, friendly, and informative. Definitely worthy of our recommendation.

Response from the ownerYour recommendation means more than you will know, Dave. We appreciate you writing this review, and giving others your honest thoughts. We strive to be as consistent as possible in all that you mentioned. We hope you continue to stay satisfied with our service. Winter is around the corner. Stay warm!

Amy R.

★★★★★

Outstanding service. Appreciated the confirmation and communication about my appointment. Arrived early with prior notification and my permission. Both technicians did an excellent job cleaning my dryer vent. They explained a possible issue with the venting as well. I will certainly use them again!

Graham K.

★★★★★

Always been on time or early. Great communication, professional service with right equipment, knowledgeable.

Patricia T.

★★★★★

A professional team from the first contact to the finished job. Highly recommend Bailey's if you want the job done right without the hassle. These guys are the real deal.

Mary F.

★★★★★

Bailey's shows up on time and is very neat. I have used them several times.

Response from the ownerMary, thank you for the five stars! Being neat and on time is something we do our best to be consistent in. Thank you for being a loyal customer. We appreciate you!

Cindy M.

★★★★★

Matt and partner were awesome. Third year Matt has been to my moms and they are great! Very professional, willing to answer questions, etc.

Patrick J.

★★★★★

Serviced a dryer vent. Hey, these guys are good !

Response from the ownerThank you Mr. Johnson for allowing us to service your dryer vent! We appreciate you leaving us a review.

Reg M.

★★★★★

Our situation was timely, and I really appreciate the extra effort to work us in their busy schedule. Thank you!

Response from the ownerReg, thank you for giving us the opportunity to serve you. We appreciate you giving us this review. It means a lot!

Linley S.

★★★★★

Staff is friendly and efficient. Service is a little pricey.

Response from the ownerThank you for your feedback, Linley. We appreciate the 5 stars.

Ira J.

★★★★★

2 techs came to our home to clean the chimney. We've had them before and were happy with the service we received. This time we were equally pleased. They were on time, got straight to work and cleaned up. They showed me pics of the cleaned chimney. They also checked the dryer vent. We will use them again.

Madeleine A.

★★★★★

I met two of the technicians when my downstairs neighbor was having her dryer vent cleaned. They were so friendly that I immediately went home and booked my own appointment. They are so knowledgable, professional, and nice! They were also very mindful of keeping the work area clean and free of damage. I wish every service provider was like them! The receptionists were also extremely friendly and helpful when booking the appointment. Highly recommend.

W

★★★★★

Another year and another 5 star service experience!

Response from the ownerThank you for the five star review, Wendy.

Nancy O.

★★★★★

We had two chimneys and dryer ducts cleaned. The technicians were professional; they did a great job cleaning the chimneys and dryer ducts. Proper safety precautions were taken. The status of the chimneys were described clearly afterwards and photos of the cleaned flues were shown and later provided in the reports. Excellent work and very professional behavior!

Response from the ownerNancy, we appreciate you giving us and our readers your honest thoughts on the service we provided. Thank you for giving us a call and giving us those 5 stars. Enjoy the last bit of warm weather we have. Winter is around the corner.

Karen S.

★★★★★

This was a great visit. Both employees did an excellent job!Very clean and professional.

Response from the ownerKaren, thank you.

Rebecca B.

★★★★★

Great service and very professional!

Response from the ownerWe appreciate your review, Rebecca.

Bryan S.

★★★★★

Bailey's did a major repair on our fireplace. Good explanation of the work done, thorough clean up after work each day, friendly and clearly competent staff.

Response from the ownerBryan, Thank you for your business and your review! When it comes to chimney service, we strive to be the best in our market. I hope you'll vote for us as best chimney sweep in the Santa Fe reporter and/or the Taos News!

steve T.

★★★★★

They did a great job!! Friendly crew. Very courteous..

Flor de Maria O.

★★★★★

Two very efficient, informative, and pleasant technicians came to do the chimney cleaning. I was happy to receive a call when they had an opening ahead of schedule. Also, a very friendly person in charge of the scheduling. Great to do business with Bailey's.

Annette L.

★★★★★

Excellent job. Excellent service. Would highly recommend this business.

Response from the ownerHi Annette, We are glad that you were pleased with our service. Our team works really hard to provide the best of care to our customers. Thank you for taking time out of your day to leave us a review!

Shelley G.

★★★★★

We have had two chimneys repaired and restored by Bailey's, and had chimney cleanings. On each occasion, the installers were professional, did a great job cleaning up, and carefully explained everything. Reports included photos.

Response from the ownerShelley, thank you! Our installers are some of the best. We appreciate you trusting us to service you. We hope to continue leaving you with the same service and better!

Yeshe P.

★★☆☆☆

Be forewarned! They charge $150 an hour for travel!! Which, in a rural area should be an expectation. There are other options out there that don’t try and capitalize on people that live outside of town.

Response from the ownerThank you for your review! We are a business that literally tries ways to better serve our customers. We do not capitalize on people that live out of town. We accommodate and even go to the extent of arranging deals to reduce travel costs for customers. Not to mention, the extent of our service goes far beyond the services provided by any other company. We go to the furthest lengths possible to prove our worth. This is why one of our Core Values as a company is Value itself. We pride ourselves in giving customers the value they deserve and desire. We will reflect on your review and find ways to be of better service to you and others in doing so.

Coronado C.

★★★★★

This company has a great deal of integrity and stands behind its work.

Response from the ownerThis speaks volumes to us at Bailey's Chimney. We truly appreciate you giving us this review.

Yvonne P.

★★★★★

Bailey's Chimney is a pleasure to do business with.

Response from the ownerYvonne, we are thankful for your review! We appreciate the customers we have. Thank you for allowing us to service you.

Steve M.

★★★★★

Highly recommended, very efficient and professional.

Response from the ownerThank you, Steven. We appreciate you taking the time to give us a review. Stay warm and enjoy this winter weather!

Marci B

★★★★★

Very professional, friendly, knowledgeable, and thorough.

Celia B.

★★★★★

We would never use anyone else. They are the best, so thorough and professional. We recently had three old chimneys refurbished and their expert and considerate technicians did a wonderful and efficient job.

Response from the ownerWow! Celia, this review means so much to us. We are forever grateful for the customers that we have. Thank you for being one of them. Also, we appreciate the fact that you gave us the highest rating a business could receive on google.

Fred S.

★★★★★

Fast friendly and competent service

Response from the ownerFred, Thank you for your business and your five star review. Did you know that if you get on the schedule now to do your annual maintenance in the spring or summer you will save $60 on your chimney service next year? Also, in the spring and summer our schedule is a bit more flexible so we can help with roof maintenance, gutter cleaning, and other projects that require ladders. For those that are located off the beaten path, in the spring and summer our travel charge is less than half what it is this time of year. --Justin Bailey

John A.

★★★★★

Very service oriented and proactive towards the customer base. Best in Taos and northern NM

Response from the ownerJohn, we appreciate your thoughts. Thank you for taking time out of your day to give us the review and 5 stars.

Pamela H.

★★★★★

The greatest! I've heated with wood for decades her

Response from the ownerThank you for your business Pamela. We really appreciate it. And thank you for taking the time to describe your experience with our service. We are very grateful for your five star review.

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575-770-7769 (Taos)

505-988-2771 (Santa Fe)

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