Baileys Chimney Logo

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My friend Bill Loundy lent me a book called Reinventing Organizations, by Frederic Laloux, and it rocked my world. As a business owner with about a dozen employees, I'm always looking for a way to create better jobs, a better place to work, a better work culture. This book has the keys to the kingdom in that regard. An in-depth study of several successful companies that operate on a new paradigm of how to do business, Reinventing Organizations should be required reading for all business owners and leaders.

In a way, reading it was reaffirming, because a lot of the things we do at Bailey's, in terms of how we interact with each other, are in line with the models shown in the book. Most everybody at my company thinks like a boss. Employees have a huge amount of autonomy and freedom, and they take the responsibility that comes with that freedom. Nobody is micromanaged, feedback is given respectfully. When I have to talk to somebody about something they could do better, I talk to them as if they are a co-owner of the business. Employees have company cards and they can spend money when they need something for work without jumping through a bunch of hoops. We find great people, continually train them, and then put a huge amount of trust into their hands. The result? They are always coming up with ways to make things work better, customers are thrilled, revenues rise, profits rise. We share a lot of the profits with the staff, but that's not why they do what they do. They enjoy working with a purpose to do good, to help people and save lives, to build relationships with clients and each other. Deep inside, people yearn to do something meaningful, to make a difference. Of course we pay very well, and offer benefits, that's a no brainer. But lots of people have jobs they hate, even though the money is good. To create a job people like, that is our goal. Because one of the purposes of the business is to provide good jobs for good people.

While reading the book, I constantly had epiphanies about Bailey's Chimney, for example: "AH HA, so THATS why JD stayed up half the night for weeks in a row in the busy season, re-designing the inspection forms and making them twice as good, without even being asked to, and he didn't even clock in for that time (the closest I've ever come to yelling at him was when I told him he HAD TO get paid for that work) or AH HA, that's why I have to constantly ask my general manager to stop working because she also stays up late, working from home, sorting things out and solving problems, her dedication to the business is absolutely astounding, I have to schedule massages for her (which the company pays for) because she won't do it for herself...AH HA, so THAT'S why our installer, Chris, is so dedicated to tackling highly challenging situations, and his eyes light up as he tells me the story of his latest triumph overcoming difficult situations..."

Now that the concept has been clearly articulated by Mr. Laloux, I can see that, while we've been on the right track, there still is so much room for improvement at my company.

Long story short: The traditional corporate model sees organizations as machines with someone at the top pulling levers, and everyone else is a cog. These companies operate from a place of fear. Pretty much everyone hates their job in these organizations, and all of the rewards are extrinsic, i.e. people are motivated by money, power, and prestige. Special corner offices and reserved parking spots for important people, everyone always fighting for the next promotion, people constantly shirking, trying to avoid blame and responsibility, etc. In that model the company has a need for total control, and everyone is micromanaged. People are driven by sales targets, production quotas. It all leads to resentment.

The new paradigm operates from a place of trust. No quotas. No sales targets. Employees are empowered to make decisions of consequence. Ideas and input are sought from everyone. Decisions that affect other members of the team are taken into advisement by the people the decision will affect. For example, when I come up with an idea for something I think we should do, I run it by the team and get their input before making any decision. Though I own the company, my ideas often get shot down by the people who matter--those who are actually doing the work. People are empowered. The organization thinks of itself not as a machine but as a living organism with a purpose it's trying to fulfill, where everyone is valued and all roles are important. No special parking spots or offices. My desk is usually a wood stove in the show room.

Tremendous energy is unleashed when employees are empowered, respected, and trusted. People are allowed to bring their whole self to work, they are not required to pretend to be someone they are not. Productivity skyrockets. The results speak for themselves.

One of the most well known cases discussed in the book is Patagonia, the outdoor clothing company. Another book, by Patagonia founder and owner Yvon Choinard, called Let My People Go Surfing, goes into the same principles (I read that immediately after finishing Reinventing Organizations.)

From my own experience, in my own business, innovations and improvements happen almost on a daily basis, and most of them don't come from me. My employees teach me things all the time. The business has grown sixfold in the last seven years, organically, without financing. Every year we have more trucks, more folks, more happy customers. Our prices for services are higher than our competitors, but we provide far better value and people line up for months for our services. In actuality, we don't really have competitors, because nobody else in our market does what we do. Like Patagonia: everybody knows their stuff isn't cheap. But if you want quality, its well worth the price. If a zipper breaks, they will fix it. But usually the zippers don't break.

If you are in any kind of leadership position, please read Reinventing Organizations. I believe the practices described in this book are essential for the next step in human evolution. There is a shorter, illustrated version available, and I've ordered multiple copies for the primary stakeholders in my business so we can all read it together and explore further how we can continue to evolve and grow in a healthy way as an organization.

You can find out more about the book HERE
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Santa Fe 505-988-2771 / Taos 575-770-7769
Mailing Address
1470 Paseo Del Pueblo Norte (Unit #2)
El Prado, NM 87529

baileyschimney@gmail.com

If we don’t pick up right away, send a text for the quickest response. We do our best to answer the phone when it rings, but if we can’t pick up we check our voicemail at least once a day.

Los Alamos customers, please call the Santa Fe office.
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We sold and installed these three rain caps. The caps we carry are stainless steel. We painted these black at the client’s request. These chimney rain caps have a lifetime warranty. Chimney caps serve three main purposes: they keep critters out, keep rain and snow out and therefore makes the chimney last longer, and the keep embers from flying out the top of the chimney. We carry these chimney caps on all our trucks.

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Santa Fe 505-988-2771 / Taos 575-770-7769
Mailing Address
1470 Paseo Del Pueblo Norte (Unit #2)
El Prado, NM 87529

baileyschimney@gmail.com

If we don’t pick up right away, send a text for the quickest response. We do our best to answer the phone when it rings, but if we can’t pick up we check our voicemail at least once a day.

Los Alamos customers, please call the Santa Fe office.
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When I was in my early 20's I got heavily into rock climbing. Every cent I earned from whatever job I had at the time went into climbing gear and I got very strong and agile. I loved climbing not because it was easy; it wasn't easy. I loved it not because it was comfortable; it was far from comfortable. I loved it because it forced me to focus all my attention on what I was doing in the moment. Later, after reading a book called Flow, The Psychology of Optimal Experience, by Mihaly Csikszentmihalyi, I learned that the state of being I discovered rock climbing is known as the flow state.

When I got my first chimney service job, it reminded me of rock climbing. The physicality and challenging aspects of it, like climbing, allowed me to consistently get into that flow state. Hence, I always thought of chimney sweeping as a kind of sport.

Sports are designed to be portals into the flow state. The challenges presented, the rules to be followed, and the constant feedback athletes get while practicing and competing in their sport all facilitate the flow state. Elite athletes train and practice for years, and what separates them from the average and the mediocre is that they are consistently able to enter the flow state, a highly pleasurable sense of complete interconnectedness, which enables them to perform feats that defy any sense of logic, and to continue to improve and grow as practitioners of their sport. The result is beautiful. Watching a professional gymnast, or tennis player, or pole vaulter at the peak of her powers is a wonderful thing. Watching a team sport when the entire team is in the flow state, all working together seamlessly, is something people pay a lot of money to see, because it is truly amazing, and its so fun to watch that hundreds of billions of dollars flow into the teams of the NBA, NFL, NHL, Professional Baseball, and of course Soccer all over the world.

Chimney service, at the level we practice it, is like a sport. No, we don't make millions of dollars like NFL athletes. But we earn a good living, enough so we don't have to worry about coming up with money for diapers or food. We are the premium provider in our market, and our services are not cheap, because we pay our team really well, offer benefits, the opportunity for constant growth, and the chance to get into the flow state.

We work in small teams, so it is kind of like a team sport. But the small teams work together to coordinate and execute more complicated installations and projects. Is it easy carrying a ladder up a ladder, and then carrying another ladder up both those ladders? No. Is it comfortable squeezing behind a dryer to fix a dryer vent? No. Is it pleasurable climbing up in a fireplace to cut out a damper with a grinder while wearing a full face respirator, ear protection, leather gloves, and a thick hoody? No. But do those things launch us into the flow state? YES!

In our work physical challenges, technical challenges, constant feedback, dangers to be navigated and avoided, the need for constant improvement, and the rules of chimney safety all combine to facilitate access to the flow state.

I'm very proud to have created a company with a culture that encourages our workers to be in the flow state as much as possible. Chimney service is an adventure every day, whether we are delivering and installing a wood stove, restoring a hundred year old kiva fireplace, or cleaning dryer vents and chimneys. It's like a sport, and we have a championship caliber team.

I'm grateful to lead the biggest, best chimney service team ever seen in the state of New Mexico. And I'm grateful that over a dozen people working here are able to provide for their families with dignity because they get paid enough, and they get to do work that is highly fulfilling not just because they are saving lives but also because, working at Bailey's Chimney is a portal into the flow state every single day.

We've had many winning seasons but this year I would confidently put my team up against any chimney company in the country when it comes to safe, excellent, thorough, cheerful sales and service in the chimney industry.

We are about safety, and we are about performance. When you hire Bailey's to take care of your wood heat needs, you get the best of both.

-Justin Bailey
https://baileyschimney.com/why-baileys/

 

Did you know that fire extinguishers expire after 12 years? We carry fire extinguishers in our trucks and our shops because a lot of people do not have them, or the ones they have are expired. We sell them at our cost, as a service to the community. At Bailey’s, chimney cleanings/inspections come with a free fire extinguisher check.

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6 insulated liners installed today at the Sagebrush Inn. This is phase 3 of the chimney restoration project at this historic hotel. We had to open the chimneys in this way to remove the various round metal pipes we discovered.


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Santa Fe 505-988-2771 / Taos 575-770-7769
Mailing Address
1470 Paseo Del Pueblo Norte (Unit #2)
El Prado, NM 87529

baileyschimney@gmail.com

If we don’t pick up right away, send a text for the quickest response. We do our best to answer the phone when it rings, but if we can’t pick up we check our voicemail at least once a day.

Los Alamos customers, please call the Santa Fe office.
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Our grand opening in Taos in 2017. We had been in business for 16 years but this was our new location -- Many clients visited our show room for free hot dogs, a chance to win door prizes (win a beautiful hearth rug, a fireplace tool kit, or a bag of fat wood kindling) and all who entered the raffle got 10 percent off a wood stove, fireplace insert, or fireplace! 1470 Paseo Del Pueblo Norte, El Prado NM.
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We love to be of service. Service is a calling as well as a vocation. Our business and our passion is to serve our customers. Being of service is what we live for.
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The moisture content of your firewood is very important. Part of our job as chimney sweeps in Taos and Santa Fe is to educate the public about this issue. Ideal moisture content of firewood is 20-25%. At that moisture content, a pound of firewood will put out 6200 BTU's of heat when it burns in your fireplace or wood stove. At 50% moisture (firewood that has been left out in the rain or snow,) the same pound of wood only puts out 4,000 BTU's. Burning wet or green wood increases creosote accumulation in your chimney, increasing danger and lowering performance. Please keep your fire wood dry. Do not burn "green" (not completely seasoned) wood.
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This is our 3rd pro bono chimney installation this year. As the premium company in our market, many of our clients are blessed with lots of material resources. We do community service work because one of our core values is Making A Difference. This is “the house that love built” in Tres Orejas, near Taos. It was a pleasure to be able to take part in Angie Fernandez project of “manifesting a tiny house.” Great way to spend a very windy Sunday out on the Mesa. Angie now has the best chimney in her neighborhood.
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The RSF Opel high efficiency fireplace display model went live today in our show room in Taos!
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Baileys Chimney Service Trust Symbols
2024 Bailey's Chimney Cleaning and Repair
1470 Paseo Del Pueblo Norte (Unit #2) El Prado, NM 87529
Santa Fe (505) 988-2771 · Taos (575) 770-7769 · office@baileyschimney.com
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