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Photo by Liam DeBonis

BAILEY’S CHIMNEY

Bailey’s is a company built on a set of core values: Integrity, Safety, Value, Respect, Positive Growth, and Making a Difference. Our mission is to bring safety, value and professionalism to the chimney service industry of Northern New Mexico. With state of the art Smart-Scan technology, we video and photograph the inside of every fireplace chimney we sweep, because your safety and the safety of your loved ones is important.
We also use the most advanced mechanical rotary chimney sweeping equipment available to the industry. Our attendance at national conferences and workshops keeps us at the forefront of our industry. We have offices in Santa Fe 505-988-2771 and Taos 575-770-7769. We have been servicing, installing, and inspecting chimneys, fireplaces, and wood stoves for 20 years. Certified by the Chimney Safety Institute of America in both chimney and dryer vent service, we are members of the National Chimney Sweep Guild. We are the only company in New Mexico that is a member of the Masonry Heater Association.
Fireplace with ornaments above it

Read What Our Customers Are Saying on Google...

Bailey's Chimney Santa FeExcellentBailey's Chimney Santa Fe4.9 Based on 364 reviews fromSee all reviewsTara Waters L.Tara Waters L. ★★★★★ Really professional and on time. Thanks, Rael. I always appreciate the time you take to explain things to me and to clean up.Response from the ownerTara, thank you. We appreciate you taking the time to give us this review. Patricia T.Patricia T. ★★★★★ A professional team from the first contact to the finished job. Highly recommend Bailey's if you want the job done right without the hassle. These guys are the real deal.Lester PLester P ★★★★★ Very professional, on time and clean.Response from the ownerThank you, Lester. We are thrilled to hear that you were please with the service we provided. Debbie Friday J.Debbie Friday J. ★★★★★ Fabulous service! Early, quick, clean and efficient! And, they answered all of my questions. Truly professional experience. I highly recommend Pat and the whole team at Bailey's!Yvonne P.Yvonne P. ★★★★★ Bailey's Chimney is a pleasure to do business with.Response from the ownerYvonne, we are thankful for your review! We appreciate the customers we have. Thank you for allowing us to service you. Joyce G.Joyce G. ★★★★★ Very professional. Made me aware of the process. Kept my home clean of any debris. Very polite menmartha M.martha M. ★★★★★ Professional service by very competent and efficient technicians!Yeshe P.Yeshe P. ★★☆☆☆ Be forewarned! They charge $150 an hour for travel!! Which, in a rural area should be an expectation. There are other options out there that don’t try and capitalize on people that live outside of town.Response from the ownerThank you for your review! We are a business that literally tries ways to better serve our customers. We do not capitalize on people that live out of town. We accommodate and even go to the extent of arranging deals to reduce travel costs for customers. Not to mention, the extent of our service goes far beyond the services provided by any other company. We go to the furthest lengths possible to prove our worth. This is why one of our Core Values as a company is Value itself. We pride ourselves in giving customers the value they deserve and desire. We will reflect on your review and find ways to be of better service to you and others in doing so. Ike C.Ike C. ★★★★★ One of the very BEST service experiences I have ever had with a Northern NM business! My service crew were prompt, polite, professional, thorough, and cheerful! They are also highly skilled! I am grateful to have benefited from this informative and positive morning spent with Gabriel and his professional, courteous crew! Don’t hesitate to call Bailey’s! Top Knotch!Response from the ownerThanks Ike for your excellent review, and for your business! We really appreciate it. Cindy M.Cindy M. ★★★★★ Matt and partner were awesome. Third year Matt has been to my moms and they are great! Very professional, willing to answer questions, etc.Anne P.Anne P. ★★★★★ As always, Bailey’s did a great job. Techs were polite, professional and efficient. They and dispatch communicated with me before and on the day of my appt. The full report they send as part of their yearly check helps me feel confident we won’t have problems when we start the first cold season fire.Jennifer Y.Jennifer Y. ★★★★★ Awesome service! Good communication on service time. Worked efficiently. Showed us results of the dryer vent cleaning which was quite thorough. Will definitely employ them again in the future!mypolitedogmypolitedog ★★★★★ Friendly, knowledgeable, prompt staff and so grateful that they made time to get me in earlier than scheduled.Rose-Marie W.Rose-Marie W. ★★★★★ When we used our wood stove for the 1st time late fall there definitely was a problem. We called Bailey's and they worked us in even though it was not easy for them. The 2 young men that did the job were on time (they called us 10min out), efficient, pleasant and informative. They did a pretty good job at keeping all as clean as possible. We have used Bailey's before. We certainly will use them again and I highly recommend them !Chuck S.Chuck S. ★★★★★ Very friendly installers, took care to protect walls and floor, cleaned up afterwards,overall excellent work. I highly recommend Baileys.Response from the ownerHello Chuck, we are glad that you noticed our attention to detail. We do our best to take care of our customers personal area. That not only includes doing the job right, but keeping the area clean. Thank you for giving us this review, and giving us five-stars. We are also thankful that you would recommend us. Marci BMarci B ★★★★★ Very professional, friendly, knowledgeable, and thorough.Ira J.Ira J. ★★★★★ 2 techs came to our home to clean the chimney. We've had them before and were happy with the service we received. This time we were equally pleased. They were on time, got straight to work and cleaned up. They showed me pics of the cleaned chimney. They also checked the dryer vent. We will use them again.Linley S.Linley S. ★★★★★ Staff is friendly and efficient. Service is a little pricey.Response from the ownerThank you for your feedback, Linley. We appreciate the 5 stars. Ruthbeth F.Ruthbeth F. ★★★★★ Arrived on time, polite crew introduced themselves and offered to answer all questions, covered outside of the fireplace to ensure no dirt or damage, and did a thorough cleaning and inspection for the pre-arranged price. They photographed and filmed dangerous cracks inside our 35-year-old chimney and explained the repairs needed without pushing their own repair service, welcoming us to get other bids. Very professional. Highly recommended.Carroll G.Carroll G. ★★★★★ These guys are the best. Extremely knowledgeable, thorough, friendly. Listen to concerns and questions, explain things well. I am lucky they are here.Response from the ownerHi Carroll, We are lucky to have you as our customer! We do our best to provide everyone we service, with as much information as possible. Thank you for leaving us this review. We look forward to working with you in the future. Madeleine A.Madeleine A. ★★★★★ I met two of the technicians when my downstairs neighbor was having her dryer vent cleaned. They were so friendly that I immediately went home and booked my own appointment. They are so knowledgable, professional, and nice! They were also very mindful of keeping the work area clean and free of damage. I wish every service provider was like them! The receptionists were also extremely friendly and helpful when booking the appointment. Highly recommend.Connie Ann W.Connie Ann W. ★★★★★ Polite, professional and thorough! Great advice too! Pictures of the before and after and surveyed my wood stoveCelia B.Celia B. ★★★★★ We would never use anyone else. They are the best, so thorough and professional. We recently had three old chimneys refurbished and their expert and considerate technicians did a wonderful and efficient job.Response from the ownerWow! Celia, this review means so much to us. We are forever grateful for the customers that we have. Thank you for being one of them. Also, we appreciate the fact that you gave us the highest rating a business could receive on google. Aaron G.Aaron G. ★★★★★ Friendly, respectful, and efficient. They explained everything they found in the inspection and provided a detailed report as well. And no upselling, which I appreciate.Response from the ownerThank you Aaron for this review!! We truly appreciate it. steve T.steve T. ★★★★★ They did a great job!! Friendly crew. Very courteous..George B.George B. ★★★★★ We had an excellent experience with Bailey's yesterday. Both the young gentlemen who came to inspect and service our wood stove were very professional and courteous. They took the time to explain what they were doing and what their inspection discovered. They were also able to clean our dryer vent which was clogged with lint, something we didn't realize. It's very refreshing to have such competent and friendly folks doing a great job.Mike C.Mike C. ★★★★★ Excellent serviceResponse from the ownerThank you, Mike! John A.John A. ★★★★★ Very service oriented and proactive towards the customer base. Best in Taos and northern NMResponse from the ownerJohn, we appreciate your thoughts. Thank you for taking time out of your day to give us the review and 5 stars. Joe G.Joe G. ★★★★★ I have been with Baileys since I moved back to Santa Fe in 2016. found their ad in a google search. Best search I have ever done. This company is absolutely the best! Matt and Ricardo came out yesterday and did a great job. Courteous, friendly and professional, they not only did a thorough cleaning job, but inspected everything and gave me a briefing with photos on my wood stove and fireplace. A customer just cannot ask for more. Do not hesitate to call Bailey's if you want the best service out there.Response from the ownerJoe, we could not ask for better customers! Thank you so much for leaving us this review. We do our best to provide great service, consistently. Matt and Ricardo add so much to the Bailey's team. We appreciate you being thorough with your review, and giving us 5 stars.Again, thank you for being an amazing customer and recommending us! Ron D.Ron D. ★★★★★ Great customer service. Was very informative. Appreciate the time that was taken to explain what repairs, replacements would be needed.Dave L.Dave L. ★★★★★ We have used Baileys Chimney from their beginning when we lived in Arroyo Seco. Now in Eldorado they continue to be first class: efficient, professional, neat and clean, friendly, and informative. Definitely worthy of our recommendation.Response from the ownerYour recommendation means more than you will know, Dave. We appreciate you writing this review, and giving others your honest thoughts. We strive to be as consistent as possible in all that you mentioned. We hope you continue to stay satisfied with our service. Winter is around the corner. Stay warm! Ruth S.Ruth S. ★★★★★ Very professional. Gabe and Matt did a very thorough job. My woodstove looks great. Thank you!Response from the ownerRuth, thank you for this review. We are happy to hear that Gabe and Matt did a very thorough job. Karen S.Karen S. ★★★★★ Very professional, prompt, friendly, on timeThese guys are greatResponse from the ownerKaren, we are happy to hear your thoughts on the service we provided for you. Thank you for being a great customer. We hope you enjoy the rest of your summer. Winter is near. Stay warm. Silvia L.Silvia L. ★★★★★ Clean chimney, happy fire 🔥Patrick J.Patrick J. ★★★★★ Serviced a dryer vent. Hey, these guys are good !Response from the ownerThank you Mr. Johnson for allowing us to service your dryer vent! We appreciate you leaving us a review. Bill D.Bill D. ★★★★★ Bailey's Chimney Cleaning was responsive and on time, which is not something you experience very often in the Taos area. The technicians were very courteous and professional, and they left both areas they worked in clean. Showed us the before and after pictures and made sure we were satisfied before leaving. Job well done, and we will use them every year for our chimney cleaning needs!Response from the ownerBill, thank you for giving us this review! Coronado C.Coronado C. ★★★★★ This company has a great deal of integrity and stands behind its work.Response from the ownerThis speaks volumes to us at Bailey's Chimney. We truly appreciate you giving us this review. Gerald Ortiz y P.Gerald Ortiz y P. ★★★★★ They were on time; thoroughly professional; cleaned up completely when done and will definitely be the business we call on again in the future.Response from the ownerThis is good to hear, Gerald. Thank you for taking the time out of your day to write this review. Flor de Maria O.Flor de Maria O. ★★★★★ Two very efficient, informative, and pleasant technicians came to do the chimney cleaning. I was happy to receive a call when they had an opening ahead of schedule. Also, a very friendly person in charge of the scheduling. Great to do business with Bailey's.Mary F.Mary F. ★★★★★ Bailey's shows up on time and is very neat. I have used them several times.Response from the ownerMary, thank you for the five stars! Being neat and on time is something we do our best to be consistent in. Thank you for being a loyal customer. We appreciate you! Dana H.Dana H. ★★★★★ Great professional, clean and organized service by Pat and Gab. Pat was patient with me in explaining all aspect of needs for my kiva fireplace. I learned a lot about the construction and function of chimneys too. They even were super great in dealing with socialization of my pup. Thanks!Terry C.Terry C. ★★★★★ We had a new Kuma wood stove installed to replace our old one - and a new chimney. From Doreenda and Yolanda in the office, to Gabe and Rob who did the removal and installation, we couldn't ask for better service and all our questions were answered. Looking forward to further utilizing the services of this company going forward. Thanks to all!Bethany W.Bethany W. ★☆☆☆☆ Edit after their response:I wouldn’t go back to a business when they charge for a half done job, and told me they CAN’T clean my chimney. I’m sure I told Bailey’s thank you after they visited because they popped out for a fee shortly after I reached out to them, but that was August. It wasn’t until end of September that I started burning in the stove.I found a business that understood the severity of the situation, and doesn’t charge a fee for my location. Fool me once…Again, I am sure this company is good, when they’re good. But, if they aren’t able to clean the entire setup, they still charge to clean half, and leave the creosote buildup for someone else to clean.Please be careful if you choose to work with them.Bailey's cost more than most, and after using them I would have been cold and smoky all winter at best, and a fire at worst.I don't write this to rant, with chimineys/wood stoves you need it to be done right and safely.I wish I had seen a review like this before I called them.Bailey's might be fine if you've purchased a setup from them, which my tech's pressured me to do, and you might be safe if the tech knows your setup, but my fairly standard setup with a Jotul was not something they knew how to work with. The tech said they couldn't do a full sweep, although when I had to have another company out, they knew exactly what to do. It's an easy 'remove screws, slip pipe' setup. I had a terrible creosote build up, causing a lot of smoke to billow into the house every time I opened the door. Bailey's takes pictures of your pipe before/after as though that's more important than cleaning where the stove connects to the pipe, makes a big deal about being up to code, but when it came down to doing a true sweep, the work was dangerously unfinished. Also, they either knocked a piece of the airflow bar down, blocking the airflow, or didn't know the equipment enough to know it was out of place. The other chimney sweep company I was lucky enough to connect with saw it was out of place immediately, and correctly set it right.Response from the ownerHello Bethany,We are sorry that you had such an experience with our company. We take pride in not only being the most well equipped company in our area, but also the best trained. If there is one thing that we will not do is pressure customers into making decisions. We perform an assessment/inspection and make recommendations accordingly. Nonetheless, although we are well-trained, that does not denote that we are perfect. We aim for perfection as a company. From communicating with customers to performing a variety of different services, we strive to provide the best quality work customers deserve. One thing that we communicate with customers is that if there is an issue with our service please communicate with us right away. If we make any mistake we strive to make things right as soon as possible. Even though we strive for perfection, this does not mean we are without error. Should there be any error made by us, we invest all of energy in making things right. At the end of the day we are people dealing with people, and we want to treat our customers with the concern and care that is warranted by the circumstances. We do not have any correspondence from you regarding any issues that have arisen from our service. We have correspondence that is actually complementing us for accommodating you sooner than later. We wish we would have had the opportunity to make things right with you because we feel this would have given you a much clearer picture of who we are as a company, as technicians, and as people. We are glad that you had this issue resolved and we wish you well. Thank you for given us the opportunity to service you and we hope we have another opportunity to service you again. Nancy O.Nancy O. ★★★★★ We had two chimneys and dryer ducts cleaned. The technicians were professional; they did a great job cleaning the chimneys and dryer ducts. Proper safety precautions were taken. The status of the chimneys were described clearly afterwards and photos of the cleaned flues were shown and later provided in the reports. Excellent work and very professional behavior!Response from the ownerNancy, we appreciate you giving us and our readers your honest thoughts on the service we provided. Thank you for giving us a call and giving us those 5 stars. Enjoy the last bit of warm weather we have. Winter is around the corner. Robert J.Robert J. ★★★★★ Baileys just installed a new wood stove at our house in Angel Fire, NM. Gideon and Robert were very professional and took great care removing the old stove and installing the new one. Clean up was excellent. I’m VERY happy with Bailey’s AND our new Osborn wood stove! I highly recommend Bailey’s.Annette L.Annette L. ★★★★★ Excellent job. Excellent service. Would highly recommend this business.Response from the ownerHi Annette, We are glad that you were pleased with our service. Our team works really hard to provide the best of care to our customers. Thank you for taking time out of your day to leave us a review! Robin M.Robin M. ★★★★★ Always the best!!!Ian Duncan D.Ian Duncan D. ★★★★★ Great people, great service. I recommend them highly.Kristine M.Kristine M. ★★★★★ Highly recommended. We've used this business for several years and have received consistently excellent service. The cleaners are professional, thorough, on time and if running late, they let you know. They work so that the house and fireplace area stay clean throughout the process. The cleaners also take before/after photos to show exactly what they did and they identify any additional problems that need attending to. They cleaned the drier vent as well, which they do as a courtesy. Great business--thank you!Response from the ownerKristine, thank you for being a long standing customer of ours. We appreciate you giving us this review. Orlinda S.Orlinda S. ★★★★★ Matt & Devin serviced my Wood stove this year. As always, they did an excellent cleaning job. Super friendly & informative. They actually showed up earlier than expected, and were done very quickly. They cleaned the window and completely vacumned the wood stove. As usual, they cleaned up after themselves and left No Mess behind. I'm already scheduled for a cleaning next year. I high recommended this company to service your wood stove. Thanks Again!!Response from the ownerOrlinda, we are happy to hear that you are already on the schedule for next year. Thank you for this review! We appreciate customers like you. Amy R.Amy R. ★★★★★ Outstanding service. Appreciated the confirmation and communication about my appointment. Arrived early with prior notification and my permission. Both technicians did an excellent job cleaning my dryer vent. They explained a possible issue with the venting as well. I will certainly use them again!Rebecca R.Rebecca R. ★★★★★ We’ve used Baileys for chimney cleaning and inspection at two different houses. They’re on time and communicate clearly, we will use them again.Trey BTrey B ★★★★★ Matthew and Devon recently demo'd and rebuilt my smoke chamber, flue, damper, and chimney cap. They are both great guys, personable, friendly, and highly skilled professionals. They took great care to protect our floors and living room and did an excellent job of controlling dust and debris. Showed up on time, communicated well, kept the project on schedule and on budget. Can't ask for more than that. I've found Bailey's to be one of the top home improvement and maintenance companies in the NNM area.sandra F.sandra F. ★★★★★ Great clean of pellet stove and chimneyJason L.Jason L. ★★★★☆ As a former solar installation guy I know roofs and the importance of protecting the roof edge which they didn’t do nor was it appropriately above the roof…i also am OSHA CERTIFIED so this bothers me. When they made their sales pitch, it was a little too practiced and didn’t feel terribly relaxed. A little more customer service, exposure or training can go along way.Response from the ownerHi Jason. Thank you for your feedback. We don't see you as a customer in our data base. Anyway, we do have exposure and train quite often with some of the BEST in the industry. We make it appoint to train under certified and licensed instructors nationwide. We are always open to learning and improving. We would love for you to offer some of your expertise to train our crew to elevate us as individuals and crews. On the other hand, we do not do practiced sales pitches. Our technicians do their best to relay information and make recommendations accordingly. Like any small business, our training has brought us a long way, and it will take us much further. Thank you for your feedback and wish you well! Graham K.Graham K. ★★★★★ Always been on time or early. Great communication, professional service with right equipment, knowledgeable.Steve M.Steve M. ★★★★★ Highly recommended, very efficient and professional.Response from the ownerThank you, Steven. We appreciate you taking the time to give us a review. Stay warm and enjoy this winter weather! Susan W.Susan W. ★★★★★ Can't say enough good things about Mathew and his team. This was our third year having them service our wood stove which, as our primary source of heat, gets a lot of use in the winter months here in the foothills of Southern Colorado. They are prompt, knowledgeable, conscientious, and leave virtually no trace. We have already scheduled with them for next year. Highly recommended.Response from the ownerWow. Thank you for this review, Susan. Also, we want to thank you for being such a loyal customer. We look forward to servicing you next year. Enjoy the last part of summer, winter is around the corner. Stay warm. Terry HTerry H ★★★★★ Very impressed with the two young gentlemen who arrived on time. They were friendly and professional. They were thorough and did a great job. Highly recommend this business.Erika S.Erika S. ★★★★★ The whole experience was very positive from the initial phone call to the guys who came out to inspect and clean my fireplace. Everybody was friendly, knowledgeable, and professional. Thank you for your great customer service.Chris T.Chris T. ★★★★★ Pat and his assistant arrived after texting ahead that they would be a few minutes late. Very polite!! VERY professional from beginning to end!! Complicated vent piping made the job a challenge, but was handled with ease. Dryer vent hadnt been cleaned in 2 years and definitely needed attention. Baileys is a GREAT Company, and a real pleasure to work with!! Highly recommend their services!!Response from the ownerHello Chris, we do our best to be on time. Sometimes we run early and sometimes (but rarely) we run late. We are glad to hear that you were happy with the service we provided you with. Thank you for this review. And thank you for giving us those five-stars. We appreciate customers like you! Victor B.Victor B. ★★★★★ I received a text that Matthew and his assistant were on their way to our home and they arrived on time. We were not home at the time and had set up everything so that they had access to our home to perform a level 2 cleaning and inspection of our fireplace. they left our place very clean and secure. I highly recommend Bailey's!!Response from the ownerThank you for sharing this review, Victor. We are grateful that you were happy with the service that we provided. David C.David C. ★★★★★ They called to come early. Never had that happen before. Anyways, they couldn't have been more professional in approach and work.Ended with a full discussion of what they proposed for repairs, allowing me to ask questions and then request a bid. No pressure at all. definitely recommendResponse from the ownerDavid, we are glad to hear that running early wasn't a problem for you. We do our best to be on time. Sometimes we run early. Thank you for allowing us to service you. And thank you for this wonderful review. We appreciate you giving us five-stars. Jenny O.Jenny O. ★★★★★ Excellent service! Highly recommend this company!Brian A.Brian A. ★★★★★ I highly recommend Bailey's Chimney Cleaning & Repair. Doreenda was very knowledgeable in helping us replace our existing stove for a new Kuma insert. Gilbert and his assistant's were very friendly and professional. They were also very knowledgeable. The installation went seamlessly. We have not started a fire in the insert yet, but are looking forward to a warm and toasty winter.Response from the ownerThank you, Brian. This is such an awesome review. We strive to educate not just our field team, but our office staff. We appreciate you taking time to jot down your thoughts and give others a glimpse into the service that we provide. Stay warm! Karen S.Karen S. ★★★★★ This was a great visit. Both employees did an excellent job!Very clean and professional.Response from the ownerKaren, thank you. Wes C.Wes C. ★★★★★ Excellent service, will use them annually going forward.Response from the ownerWes, thank you for giving us this review. We are excited to service you in the coming months. We appreciate those 5 stars! Bryan S.Bryan S. ★★★★★ Bailey's did a major repair on our fireplace. Good explanation of the work done, thorough clean up after work each day, friendly and clearly competent staff.Response from the ownerBryan, Thank you for your business and your review! When it comes to chimney service, we strive to be the best in our market. I hope you'll vote for us as best chimney sweep in the Santa Fe reporter and/or the Taos News! WW ★★★★★ Another year and another 5 star service experience!Response from the ownerThank you for the five star review, Wendy. Nancy R.Nancy R. ★★★★★ The two technicians that came to my house were on time, super friendly, and very professional. They gave me photographs of their work before and after, and I was very impressed. This is the first time they’ve come to my house, and I just called Bailey’s to schedule this service annually. I highly recommend them. They are a bit more pricey than other places but the care and attention is worth it.Teena T.Teena T. ★★★★★ Very thorough and informative report on my chimney and fireplace with clear pictures. Let me know when the tech was on his way. Very clean. Definitely recommend Bailey's.Skipper B.Skipper B. ★★★★★ They have done routine maintenance on our fire place for many years. Always does a great job and never ever made a mess. Last year relined the fireplace, adde a couple of feet to the chimney and now NO smoke even on a windy day. Highly recommendKirsten M.Kirsten M. ★★★★★ Fantastic service as always!Response from the ownerThank you Kirsten! Flo P.Flo P. ★★★★★ Totally Satisfied: I was slipped into their schedule quickly.Two lovely young men came, vacuumed and conquered!Also noted, the work truck was very clean and organized, always a good sign.George M.George M. ★★★★★ Service is always on time, always efficient, always clean and always personable. Have and will use Bailey’s for years.Response from the ownerThis is such a great review for us, George. We are glad that we have been able to continue to provide you with consistently great service. We appreciate you being a wonderful customer. Gail H.Gail H. ★★★★★ Wonderful technicians. Very helpful and professional. Matthew thoroughly explained all aspects of inspection and results.Bette K.Bette K. ★★★★★ The guys did a great job of cleaning and giving us a detailed report with photos and a very good explanation and advice about what repairs might be needed to get the chimneys in tip top shape. They were very friendly and professional, on time, and very hard working while they were here. They did a good job with the cleaning, and we will use them again in the future and refer friends who need some fireplace work.Response from the ownerBette, we value this review. Thank you for being detailed. Also, we are glad to hear that you will be referring us. Stay warm. Susan L.Susan L. ★☆☆☆☆ Very upset today at Bailey's Chimney - they replaced our damper that was right inside our fireplace up above to a damper on the top of our roof with a long chain that hangs down to open/close the damper. We have not used our chimney very much and the chain broke. I called and the female owner argued with me that it's not their fault the chain broke. Well, yes it is their fault, they replaced a perfectly working fine damper with this rooftop thingy and now after a handful of fireplace uses and a buttload of money to pay for their work, it broke. Not a good product and while they said they are sending someone to fix it, the owner said it's not their fault it broke. Well, it's certainly not our fault the dang product they are using broke. This is the third time they have been out and the owner argued about that with me too.Greg D.Greg D. ★★★★★ I've used this company for years for my chimney cleaning and they are always very professional. They do a great job and leave no trace of them being there. Will continue to have them do my chimney to make sure it's clean and safe.Response from the ownerGreg, we are thankful that you continue to trust us over the years. We appreciate you giving us this review. It means a lot to us. Jean B.Jean B. ★★★★★ This is the first time we used Bailey's to clean our chimneys and woodstoves. The crew was very professional, courteous and left both areas where the stoves are located very clean, no ash residue.We highly recommend using Bailey's.We plan to use them again.Response from the ownerWe are glad we made you happy with the service we provided. Thank you for leaving this review, Jean. We are grateful and cannot wait to service you in the future. Robin M.Robin M. ★★★★★ I have used Bailey's for years. They cleaned and built 3 caps for my 3 chimneys in Taos. Now they have cleaned my chimney in my new home in Santa Fe. They were on time and well trained. They showed me clear photos of my entire flue and chimney, recommended some repairs without being pushy, and gave enough detail for me to 'know what I got going forward'.Response from the ownerHi Robin. We appreciate you taking time out of your day to write this. We are glad that we have had the opportunity to service you from Taos to Santa Fe. Reg M.Reg M. ★★★★★ Our situation was timely, and I really appreciate the extra effort to work us in their busy schedule. Thank you!Response from the ownerReg, thank you for giving us the opportunity to serve you. We appreciate you giving us this review. It means a lot! Robert S.Robert S. ★★★★★ Punctual to the minute! Excellent, knowledgeable technicians. Highest quality service. THANK YOU!Joel B.Joel B. ★★★★★ Excellent performance with kind thoughtful and intelligent technicians. On time, communication was great, post cleaning compliance orientation was comprehensive.Price was extremely reasonable considering the quality of work and professionalism.Thank you for your service.Response from the ownerJoel, thank you for your thorough review. We appreciate the five-stars as well. Fred S.Fred S. ★★★★★ Fast friendly and competent serviceResponse from the ownerFred, Thank you for your business and your five star review. Did you know that if you get on the schedule now to do your annual maintenance in the spring or summer you will save $60 on your chimney service next year? Also, in the spring and summer our schedule is a bit more flexible so we can help with roof maintenance, gutter cleaning, and other projects that require ladders. For those that are located off the beaten path, in the spring and summer our travel charge is less than half what it is this time of year. --Justin Bailey Rebecca B.Rebecca B. ★★★★★ Great service and very professional!Response from the ownerWe appreciate your review, Rebecca. Pamela H.Pamela H. ★★★★★ The greatest! I've heated with wood for decades herResponse from the ownerThank you for your business Pamela. We really appreciate it. And thank you for taking the time to describe your experience with our service. We are very grateful for your five star review. Shelley G.Shelley G. ★★★★★ We have had two chimneys repaired and restored by Bailey's, and had chimney cleanings. On each occasion, the installers were professional, did a great job cleaning up, and carefully explained everything. Reports included photos.Response from the ownerShelley, thank you! Our installers are some of the best. We appreciate you trusting us to service you. We hope to continue leaving you with the same service and better! Robin P.Robin P. ★★★★★ We’ve been calling Bailey’s for many years and have always gotten excellent service from friendly technicians!Response from the ownerWe appreciate you writing this review, Robin. We are thankful to provide our services to such great customers just like yourself. js_loader
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2024 Bailey's Chimney Cleaning and Repair
1470 Paseo Del Pueblo Norte (Unit #2) El Prado, NM 87529
Santa Fe (505) 988-2771 · Taos (575) 770-7769 · office@baileyschimney.com
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