Bailey’s Chimney is the proud recipient of the Angie’s List Super Service Award for 2016! Thank you to our wonderful customers for all of the positive reviews!
Green Building and Sustainable Development: January 30, 2017
“Kim interviews Justin Bailey, owner of Bailey’s Chimney Cleaning and Repair, northern New Mexico’s premier chimney service company and a proud member of SFAHBA. Look for Justin’s booth at the Santa Fe Home Show March 11/12 at the Santa Fe Community Convention Center.”
By Justin Bailey
208 new folks attended the 2016 NCSG convention, according to NCSG Program Director Claire Rutledge. I decided to speak with a few of them. Two of them were Javen Martinez and Nicholas Graham, certified sweeps with my Bailey’s Chimney Cleaning & Repair in New Mexico. We got a photo of all three of us with NCSG President Jeremy Biswell, taken by the NCSG First Lady Biswell. Martinez and Graham really enjoyed Chris Prior’s seminar on masonry heaters, and CSIA Mark Stoner’s closing keynote inspired both of them. “I like meeting the other sweeps,” said Martinez. “Seeing all these people who are totally into it.”
During the trade show, I went looking for other first time attendees, and I found a couple of them. The first one I sat down with Chris Bevan, of Chimney Doctors in Bailey, CO. Chimney Doctors paid for his trip to the convention, along with four other members of the company. I was glad to meet someone from Colorado, because there are so few of us from west of the Mississippi who attend NCSG conferences. Bevan, 27, has long hair and some tattoos. He said he thought the conference was “pretty awesome.” “Everybody is trying to help out the other guy,” he said. “It is a brotherhood here.” He says he likes his chimney sweeping job “because I feel like I’m making a difference, helping people heat their home. My office is amazing, my view is hundreds of miles, I can’t complain about sweeping chimneys at all.”
After that, I spoke with David Steward, of Claremore, OK. Steward wears a Cowboy Hat. He works for a company called Chimney Man. He paid his own expenses to come to the convention. “The trade show has been amazing,” said Steward. “Its great to be able to come in and see all the products as opposed to just seeing the catalogs. The best part is meeting all the other sweeps. Network, learn, form relationships. And coming to Florida in February is never a bad idea.”
General Panel Discussion: Industry Technology Panel
by Justin Bailey
The Industry Technological Panel discussion at the 2016 National Chimney Sweeps Guild Convention in Orlando, FL featured several of the leading figures in the industry. As I sat down in my usual place in the front row and set up my computer to take notes, somebody asked me if the seat next to me was taken. I looked up and saw that it was CSIA President Mark Stoner. Sitting next to President Stoner turned out to be almost as entertaining as the panel discussion itself.
The first panelist to speak was Jim Pritchett, who began his presentation by saying, “My wife bought me a new toy.” Pritchett proceeded to to do a show and tell presentation, with his iphone wirelessly connected to the overhead projector. He was showing us the latest in 3D photographic technology, available online for under $400. “What I did last month was work on a lighting system,” said Pritchett, messing with his phone to change the images taken by his 3D camera on the giant screen behind him. He showed us a photo of something that looked like a cross between a UFO and an IED, with some LED light bulbs sticking out in different directions. “I have a picture of myself going through TSA with this,” he said. President Stoner, sitting next to me, immediately pulled up a couple of 360 degree cameras on amazon.com on his ipad. They cost from $260 to $360. During a pause in the presentation, Stoner asked Pritchet, “What brand is it?” “Oh that’s top secret,” said Pritchett. “Show them what a flash cam is,” said CSIA Director of Education Ashley Elridge, standing next to Pritchet. “How many people know what a flash cam is?” Pritchett asked the crowd. I was too busy trying to keep up with what was going on with President Stoner’s ipad to to turn around and see how many people raised their hands. At one point there was a question about how to protect the camera when it was inside the chimney. Pritchard said that he had ordered something from Japan.
After a brief interlude, during which panelist Sally McKnight spoke about the possibility of using mushrooms to safely compost leftover creosote, Pritchett came back and showed footage of something that could prove to be a highly valuable tool for chimney sweeps: a thermal imaging camera that works with an iphone. “Its available at the Apple Store for $250,” said Elridge, as Pritchett showed images taken from his thermal imaging camera on the big screen. The pictures were highly psychedelic, colorful photos of various objects, including people. A murmur went through the crowd as several hundred chimney sweeps contemplated aloud the potential applications in our trade for this device.
Legendary Chimscan Chimney Interior Inspection System Inventor Tom Urban was the next panelist to speak. “I’m kind of a student of innovation, and for you younger guys, I’m innovations’s bitch,” he said. Urban spoke for a few minutes about the challenges of keeping up with the ever increasing rate of innovation, as an inventor and as a business owner who develops and manufactures highly technological chimney inspection systems. “We spent close to 100 thousand dollars having outside consultants helping us structure the business.” The next panelist was Kevin Binder, who talked about the possibilities of interfacing various apps, including google maps, to help a service business operate. He mentioned the usefulness of consumer safety apps, including one called RecallManager, which enables a user to find out if the product they are trying to service has been recalled. The next panelist was Rob Lindemann, who introduced himself as “owner of the largest chimney sweeping company on the planet.” He wore a cast on his hand, which was from a weightlifting injury, he said. Lindeman spoke about the exponentially increasing pace of technological innovation, known as Moore’s Law, and he went through several criteria he uses to decide which technology to adapt in his business. “The most important thing is to use technology that other people are using,” said Lindeman. “If you buy a piece of software and the people aren’t willing to implement it, it won’t work.” Lindemann said he prefers equipment that can be easily repaired and replaced. “I like stuff that’s readily available. You can go to Best Buy or Amazon and get something replaced. Easy to fix, easy to replace. Get something that’s tested and supported.” As far as apps go, Lindemann said, “I don’t think we’ve ever spent more than nine bucks for an app.”
The final presenter on the panel was chimney sweeping legend Jim Brewer. Brewer has been experimenting with the use of flying drones to help with chimney inspections. In his usual deadpan style, Brewer got the crowd laughing right away with his lists of things drones can do and can’t do, with regard to chimney work. Drones can’t carry materials, repair chimneys, or clean chimneys, he said. But drones can do some things, he said. They can crash, they can injure people or kill people, they can damage property, and they can interfere with aircraft, he continued. Drones can also give you
good, up close look at chimneys, crowns, and flashings, which can be practical for estimates and pre inspection that otherwise might require a bucket lift. But if you can put a ladder up to see what you need to see, Brewer said that’s probably the best way to go. Brewer said he spent over forty hours learning to fly his own drone before he felt comfortable putting one anywhere near a chimney. He also mentioned that when you program a drone to return home if the signal is lost, be careful where you are. Brewer said President Stoner was in his living room (President Stoner’s living room) when he programmed a drone, and so when the drone tried to come home it crashed into his roof trying to get inside. President Stoner laughed and nodded his head and laughed some more, agreeing with Brewer’s recommendation. The president did not deny the allegation of his drone SNAFU.
Veteran Attendee Profile
Andy Raycroft, Alexandria, VA
Rooftop chimney sweep
When Andy Raycroft went to his first NCSG convention in Chicago in 1979, he didn’t know what a chimney cap was.
“The trade show was the size of this room,” he said, gesturing around the dining room of the restaurant where we met. “Bob Daniels [the famous ‘Sooty Bob,’ founder of Copperfield Chimney supply] was there. He was selling his chimney deodorant. He had one cap. That was it. I placed my first order for chimney caps. They were called O.D. Funk. I ordered a dozen. When the caps showed up, by freight line, I had no place to put them but in my living room. I looked at them and I thought, I don’t know if I can sell these.”
Raycroft has been to a lot of NCSG conventions since 1979. He became a certified chimney sweep in 1980, and has maintained his certification ever since. He is CSIA Certified Chimney Sweep #140. “That was the first year they had the certification. Your number was determined by where you were standing in line.”
Andy’s brother, Tom, got certified too.
“By the spring of ‘80, Tom was full-time in the business.”
Raycroft has two sons, Tristan, 31 and Dylan, 29. Both boys also work for Rooftop Chimney, after putting themselves through college by working as sweeps during the summers and during breaks.
Raycroft’s business has had ups and downs. “We grew to 5 trucks in the 80’s,” he said, “but I didn’t know what I was doing, business-wise.” The business shrunk back down to two trucks. Tristan decided he wanted to pursue a career in the family chimney business in 2007, and they started growing the business.
Things have changed a lot in the chimney industry since 1979. They’ve changed for Andy Raycroft too. His company, Rooftop Chimney Sweep, now has 17 employees. It grew 35 percent in 2014.
In January of 2015 he gave his first annual State of the Chimney Address to his entire staff.
“I showed them everything,” he said, “The profit and loss statement, all the numbers. they know what my salary is, and they know what the profit is.”
Raycroft attends several conferences every year, and participates in a MIX group, which allows business owners to share best practices with each other in a professionally facilitated environment. NCSG conventions provide the networking opportunities that are necessary to get involved in the industry in that kind of way. Raycroft credits attending the convention with not just his success, but his survival as the owner of a chimney business.
“It was a smart thing to do. I would guess that if I hadn’t joined the guild I would have quit sweeping years ago. I was the only one in my area, in the whole DC area.” He said. “Imagine you just started doing a job, not related to what you’ve been doing. I was doing historical research [for a living] and now I’m sweeping chimneys.”
Raycroft shared the secret to his success as a family business owner:
“With the respect and the love that we have for each other, there’s a real trust factor there. We all look out for each other, as we do for the people that work for us. The most important part of your business is people, whether its your customers, your employees. You want to treat them the way you want to be treated. You treat people like people.
Raycroft recommends the NCSG convention to any chimney sweep working in the industry.
“You learn more outside of the classes than you do in the classes.” He said. “From my very first convention, I’ve made friendships that have lasted 35 years.”
by Justin Bailey
by Justin Bailey
There were four contenders for The Pete Luter Innovation Award for the best new product in the chimney industry, sponsored by Sweep’s News, at the NCSG Convention in 2015.
The winner was The MAJTool — an adjustable roof scaffold system that allows chimney professionals and roofers to set up workstations, on planks, on steep roofs. Using Majtool, workers can move freely about the roof, with plenty of space for materials and tools, gaining the mobility to work effectively. The MajTool is a free floating, quickly assembled scaffold system that works on shingle, tile, and metal roofs with pitches between 8/12 and 14/12.
The other three entrees to the Pete Luter award were:
1) DrySafety: is an alarm that can be installed between the dryer and the transition duct. Pwered by a 9 volt battery, it senses restricted airflow and excessive heat, and it signals an alarm of 3 beeps. Similar products have been marketed before.
2) Poultice Creosote Remover (PCR): created by Saverysystems, is a dry powder. When mixed with water to a mayonnaise-like consistency, it is applied to thick layers of glazed, stage 3 creosote. Upon contact with the creosote deposits, the PCR begins to melt the creosote. As it dries, PCR forms a poultice that weakens the bond between the glazed creosote and the clay flue tiles. The creosote begins to flake off, and is then easier to remove, using mechanical sweeping equipment.
3) ServicePal: is a customer relations management software program that can be used with an ipad and quickbooks online, and has been adapted to the chimney industry with help from Jake Cromwell of Top Hat Chimney & Roofing in Arkansas. At the time of the show, ServicePal wasn’t quite ready for full compatibility with quickbooks, but Cromwell said it will be ready soon. ServicePal combines scheduling, point of sale, invoicing, and checkpointed chimney inspection functions in one customizable online application.
I spoke by telephone with the winner, James Vieira, inventor and patent holder of the MAJTool. A general contractor by trade, Vieira said he does a lot of roofing work, which gave him the idea for the product.
“We were looking for a safer way to be able to work off the roof,” said Viera. “Still being able to work under the surface of the scaffold, without causing damage to the roof. It allows you to lift up the rails if you need to.”
Vieira said the evolution of the MAJTool has been a long process.
“We’ve been testing it in the field for 12 years. We got a patent last year; it took us 9 years. This is the only free floating system there is. We have a 20 year patent on it; they granted us an additional 3 years because of how long it took to get it.”
Funded completely out of pocket “from doing construction work and little by little building the company up,” MAJTool’s manufacturing facility is in “a shop of my own,” Vieira said. “We do all the manufacturing in house. We buy all the materials local, U.S. made.”
The MAJTool retails for $470.00. It comes with two sets of twenty feet of railing, two ridge mount brackets, and four plank mount brackets, giving sweeps the capability to mount two, movable work platforms on a pitched roof.
“I’m getting the best response from the chimney people,” said Vieira. “Our biggest sales day, by far, was the NCSG trade show. It seems like the chimney people are more concerned with safety. MajTool gives you a good solid work platform to hold your tools and materials.”
MAJTool is available directly from the manufacturer. To learn more, go to rooffaster.com, send an email to firstname.lastname@example.org, or call Vieira at 570-341-8960.
At Bailey’s Chimney Cleaning and Repair, September of 2014 revenues showed growth of 135 percent over September 2013. That means we doubled, and then some. This amazing growth is due to our fantastic team of technicians, to our dynamic office manager, Doreenda Martinez, and to our many customers, who believe in great value for great service.
I would like to take a moment to express my gratitude to our team and our customers, now that we are in the thick of peak busy season.
Also we would like to welcome the newest addition to our field team, technician in training Marci Olsen.
We hired Marci because, out of all the applicants for the position, she was the best fit with the core values that are the foundation of our business.